Einstein 640 Studio Flash Repair Experience ...

Started Jan 20, 2014 | Discussions thread
LincolnB Veteran Member • Posts: 4,338
Re: Einstein 640 Studio Flash Repair Experience ...

tryguy wrote:

My Einstein 640 stopped flashing (modeling light worked but no flash) so I sent it in for repair. I get an email saying it would be $50 for the repair before they could mail it back. For $50 I called and just paid the $50 by credit (never even bothered to ask what was wrong with unit and what needed repair). It sat for the last few days in the box as I've been busy with other stuff. Finally just opened it to test it out and make sure repair was done. Much to my surprise, they sent me a brand new unit ! ! !

Many times we write stuff complaining about service (I've had my share of some bad experiences). Just wanted to send out KUDOS to Paul Buff Inc. for what they did here. I'm very happy to say the least.

That's great.

Having worked in repair facilities in the past, it's often good business just to send back a new unit and fix the original unit later or use it for parts. The repair ticket gets closed quickly, rework is effectively eliminated, and the customer is happy, very happy.

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