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G12 front lens element repairs, outside of warranty

Started Jun 1, 2013 | Questions thread
rogerwilco New Member • Posts: 1
Re: G12 front lens element repairs, outside of warranty
1

Prairie Pal wrote:

Has anyone been successful at convincing Canon to waiver the cost to replace a scratched front lens element (from the self closing cap) after the warranty is past?

I have had exactly the same issue. My G12 camera is also not under warranty anymore. I recall I got such scratches from the start, from the first weeks of use. I initially thought is was my fault, that I had mis-handled my camera without noticing and did not claim anything to Canon. The phenomena kept increasing (scratches in the central part of the camera, in the direction of travel of the lens automatic covers).

There are numbers of forums that speak about this issue, also on other camera models, such as the G10.

Canon of course refused to admit a design flaw and ask me to pay for the repair.

I am fed up with Canon, there are excellent alternatives.

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