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Advantages/Disadvantages to sending in camera along with lens for calibration?

Started Dec 21, 2013 | Discussions thread
acmatunl
OP acmatunl New Member • Posts: 16
Re: Advantages/Disadvantages to sending in camera along with lens for calibration?

WilbaW wrote:

Have you contacted Canon yet? When I had problems they asked me to send the body and all three lenses I had at the time. One of the lenses wasn't under warranty but they were okay with that.

Be aware that there's a lot more to it than asking them to calibrate your lens. When the first-level technician tests it against the not-too-stringent standard, it'll probably pass and get sent back otherwise untouched. If you can prove there's a problem you need to ask for a supervisor and plead your case. Some of us in the 450D days had to do that four times before we got satisfaction.

Sounds frustrating :/ . I sent images to Canon's email support and they agreed that it appeared to be problematic. I specifically asked them if there were advantages/disadvantages to sending in my camera along with the lens and they replied

The lens may require calibration to address this issue. If you wish to have the lens calibrated with your camera, you can sent the camera along with it.

I may call their support to ask about what to do with the camera body and other lenses so I don't have to wait 24 hours for email replies.

Hopefully this all goes quickly, too, because I have a baby due in February, and every dollar I have spent on this stuff has been in preparation for taking pictures of this little guy!

 acmatunl's gear list:acmatunl's gear list
Canon PowerShot A640 Canon EOS Rebel T4i Canon EF-S 55-250mm f/4-5.6 IS II Canon EF-S 18-135mm F3.5-5.6 IS STM
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