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HENRY'S CANCELLING ORDERS on 45mm f/1.8 (purchased at $199 sale price)

Started Aug 1, 2013 | Discussions thread
Timmbits
OP Timmbits Contributing Member • Posts: 617
After I emailed them, received new invoice
1

OK guys, I guess you're right. I emailed them (and posted this thread minutes after), and today, I received a new paypal invoice. I paid it and am awaiting my tracking info.

From what I can read, some of you have gone through this already before I posted my message. That is nice, because it tells us that Henry's didn't need our push to do the right thing.  What was wrong, however, is they obviously knew the paypal authorizations expired, and could have been pro-active in letting people know what is going on, so things go more smoothly - instead of relying on a bunch of distraught customers contacting them.

It's probably due to the fact that a pending payment through paypal expires after a month or so.  But still, the way it was done - an outright transaction declined notice, and nothing more - caused some Henry's customers to question their integrity or reliability of their systems at the very least.  Hopefully they learned from this and will correct their system procedures/flow.

 Timmbits's gear list:Timmbits's gear list
Panasonic Lumix DMC-TS3 Samsung NX20 Samsung NX 30mm F2 Pancake Samsung NX 45mm F1.8 +2 more
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