Refusal of DWI to deliver purchased item...urgent advice required!

Started Jul 8, 2013 | Discussions thread
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Jeff Peterman
Jeff Peterman MOD Forum Pro • Posts: 11,935
Re: Refusal of DWI to deliver purchased item...urgent advice required!

If it was shipped from Hong Kong, it could well be that they went "cheap" and under-insured it (or didn't insure it at all, leaving the default value). That means that DHL may only have paid out a small sum, such as $50, for the item even if it was worth much more. So, DWI refunded what they go back, not what you paid. Still bad on their part (and I wouldn't buy from them), but I can see their potential point.

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