Should New Camera Be in Sealed Box?

Started Jun 21, 2013 | Discussions thread
MarkInSF Senior Member • Posts: 2,237
Re: Should New Camera Be in Sealed Box?

Guidenet wrote:

MarkInSF wrote:

Alphoid wrote:

Guidenet wrote:

Moreover, I'll bet you dollars to donuts that if there were two cameras on the shelf and one had a slightly torn box, you'd pick the other every time.

With stores I like, in many cases, I've quite explicitly done the opposite, and picked the slightly torn box. It doesn't effect product performance. I don't care and I know others do.

Lenses would be an exception to this, depending on how the box was torn. A drop can cause a lens to fall out-of-calibration. I still wouldn't mind gently tried for a few days (weeks would be pushing it), but I would mind visible impact damage to the box (assuming it corresponded to greater impact than what it normally gets in my camera bag).

Anyway, we can agree to disagree on this. Take it easy.

I'm good with that. In an ideal world, there'd be stores of both kinds for both types. You'd get guaranteed new, and I'd get no or minimal restocking fees.

Yeah, I'm with Alphoid on this. I'd be perfectly happy taking the opened box as long as the store had a good return policy. I'd probably get them to note the damage on the receipt and sign it, if it was obvious. I've bough demo units (at a discount) and refurbished goods. They've all worked fine. I don't even mind the restocking fees since I so rarely have returned anything (and those were damaged, not just to my liking.). I enjoy researching products so have a very good idea what I'm buying.

Mark, look at the thread. He's not talking about a discount on these returned items. You shop at the store that accepts returns and you've got to be willing to pay new for open box stuff so they can maintain that policy. That's Alphoid's store.

I know.   I probably didn't state it clearly, but I'm perfectly all right with either one.  I have bought open box goods at discounts, but I'll pay full price if there isn't noticeable wear.   If the packaging is marred I'd want that noted on the receipt in case I did want to return it, so they wouldn't tefuse it.

My store only accepts returns with a 15% restocking fee, then all open box gets discounted that 15% to the buyer. In my store, you get guaranteed new when you pay full price. In Alphoid's store, you might be paying full price for returned items because the guy who returned it didn't pay a restocking fee.

Which is OK with me.   I can live with either policy.

Now, both Alphoid and my store can both run on the same margin because neither of us are paying for the costs of these returns. He does it by not discounting the open boxes and I do it by charging a restocking fee and passing that on to the buyer of the open box stuff.

There is a third possibility and that's the way stores run today. These accept the returns and don't charge a restocking fee. The still discount the open box stuff that's been returned. To maintain the same exact margin and Alphoid and my store, this third store must have higher overall retail prices. They have to recoup all these potential losses up front to maintain the same net margin. There is no other solution.

That's assuming they don't sell more goods because of their generous return policies, and that the people buying those discounted open box goods would have otherwise bought at full price.  Which they probably wouldn't have.   I don't doubt they're still making decent profits on them.  They aren't selling them at a loss.   Margins are high on goods like this.   It's mostly a problem for the small stores that don't have much involved inventory.  Them I feel bad for you when they get jerked around.   For Best Buy they're just goods to sell in an occasional 'open box' sale.  Which brings people into the store.

This is all assuming the same net retail profit. Assuming equal sales, each store owner would walk away with the same paycheck.

Store 1, everyone pays by not getting discounts on open box.

Store 2, the people who return pay by 15% restocking fee. Buyers of new really get new. Open box buyers get that 15% discount the returner paid.

Store 3, everyone pays by having higher initial prices. Open box gets discounted by the amount of the increased prices amortized over all the returns. That initial price would have to float to maintain a fund to discount the open boxes. But higher prices for everyone on new and not quite as deep a discount on open box.

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