E5 shutter dies ... in the middle of shooting Taylor Swift

Started Jun 17, 2013 | Discussions thread
bobn2 Forum Pro • Posts: 55,644
Re: the problem

Josh152 wrote:

Bobn2 wrote:

goblin wrote:

rovingtim wrote:

The problem isn't that the shutter failed. The problem is that Olympus's promises 150,000 actuations from this "top pro camera" and that when their cameras fail at a fraction of that promised total, Olympus throws their hands up and says "Not my problem!"

150,000 shutter cycles is a normal achievement for a jobbing pro. The E1 routinely reached these totals so Olympus knows how to do it if they wanted to.

The actual problem is that people read one thing and interpret it the way it arranges them. I dare anyone to find anywhere an official mention of Olympus promising 150000 shutter actuations. There is no such thing.

The shutter is "tested" for 150000 shutter actuations as per Olympus or "rated / expected to survive at least" 150000 actuations as per the magazine and online reviews who stay on the serious side of things.

Everything else is wishful thinking / urban legend which feeds on itself. No promises here. Not from Olympus, nor from any other camera brand. I have yet to see any brand giving a specific shutter warranty the way some automakers give a longer "powertrain" warranty than the warranty of the rest of the car.

You do need to check with consumer legislation wherever you are though. In many the claim 'tested for 150000 shutter actuations' would be seen as an advertising claim leading the consumer to reasonably expect that the shutter would last 150000 actuations, and the supplier would have to make good on it, warranty or no warranty.

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I was thinking the exact same thing. They didn't just make some vague claim about durability they gave the shutter a specific number of actuations it was tested to be able to do before failure. I am pretty sure here in the U.S. if it could be proven that the shutters fail before the claimed number of actuations they would be liable under truth in advertising laws. Especially since people are getting less than half the claimed actuations. The issue would be proving it was every camera and not just a defect with that specific one or a specific production run. This would probably require expensive testing.

It depends on the different laws. Here in the UK, if the advertising led you to make a reasonable expectation on which you based your purchase, and it turned out not to be true, then the supplier has deemed to have broken the contract of sale. The key thing is are the goods sold 'fit for purpose' and if the advertised and implied purpose of the shutter was to last 150,000 actuations, then if your shutter doesn't last that long, the manufacturer must make good. Of course, some shutters are bound to fail before the 150k by simple statistics, but the manufacturer should take those costs into account before making the claim - in fact the only difference between a 150k and 200k shutter might be the set-aside for meeting such claims (obviously making the 200k shutter cost more). So, what I'm getting round to is that her you wouldn't have to prove anything about any camera other than yours. The only thing you'd need to prove is that the advertising claim could reasonably be construed as saying that the shutter would last 150k actuations, and courts have been quite eager to skin the weasel words.

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