Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty.

Started Jun 12, 2013 | Discussions thread
wlad Senior Member • Posts: 1,521
Re: Yes

Mako2011 wrote:

wlad wrote:

Mako2011 wrote:

Juggernaut122 wrote:

They finally agreed that since they cannot repair it that they would replace the equipment.

That is normal policy with NikonUSA. Three tries then replace. They do not publish this policy, and will not make it public.

Do you really have to deal with Nikon USA in the US ??

Yes. As explained to me...In the USA they are an independent subsidiary in direct competition with grey market. For that reason Nikon no longer supplies parts to third party vendors/service centers. Biggest problem for Nikon USA was that the newer cameras require a big money outlay to get the software and hardware to service the current gen bodies. 3rd party service folks often did not spend the cash (understandable) to get the gear from Nikon and without it were bricking bodies that NikonUSA was forced to fix under warranty and in court order. So they cut out the 3rd party service folks to "fix" the issue and Nikon Japan supported it. Right or Wrong

Wasn't talking about 3rd party vs official authorized service center, rather merchant vs Nikon US.

Won't the merchant take the broken camera and send it to Nikon US for repair ? Do you have to do it yourself, and be bound by whatever policies they come up with ?

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Carl Zeiss Distagon T* 2,8/25 Sony RX100 III Nikon D750 Nikon AF-S Nikkor 24-70mm f/2.8G ED Voigtlander 40mm F2 Ultron SL II +1 more
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