Canon is no. 1 for 10 straight years

Started Apr 26, 2013 | Discussions thread
chironNYC Senior Member • Posts: 2,364
Re: Service and quality!

leicaman wrote:

I made a HUGE mistake in buying a Nikon D600.  The IQ is fantastic... but the camera was a dustbin from the factory and Nikon customer service what little there is of it is poor beyond belief.

If Nikon had built a well-made D600 and had real customer service then Canon might need to worry but good product support is invaluable when purchasing this type of camera and Nikon just doesn't have a clue.

I think that Canon does not produce a camera or lens until they have a firm handle on its design and manufacture. When they do have a problem, they usually address it effectively and quickly and satisfy their customers. Their products have a very low flakiness or shoddiness factor, something that Nikon is having a lot of trouble with lately (as do some other manufacturers).

While they are often innovative in design, they are conservative in what they actually will sell to customers--there is an emphasis on things that work reliably and technologies that can be trusted.

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