A Cautionary tale for anyone Using Warranty Service from Olympus USA

Started Mar 19, 2013 | Discussions thread
illy Forum Pro • Posts: 12,160
Re: The Final Outcome

I have to say the response from Olympus has been extremely good. Within a few minutes of sending them an email with pictures a customer support person called to offer a new camera body. By the time I got to the UPS Store to ship back the remains of the old camera I got confirmation that they had shipped me a new one. That is real quality customer service. Had I been a professional services client I would have expected that level of performance but I'm just a consumer.

In the end I'll wait a couple of extra days to get new camera to replace one that is 10 months old with about 9,000 shutter actuations.

Thank you Olympus America.

That's great customer service from Oly, I have no doubts that they will be putting in a claim with the carrier.

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