Horrible Customer Service

I love this camera but I ABSOLUTELY HATE THE CUSTOMER SERVICE. The camera started producing a small area of red pixels above ISO 400 and also caught dust underneath the lens. Samsung had me send it in for warranty. 2 weeks later the camera returned from Digitech Samsungs warranty company and it appeared as if a 2 year old did the repair. The dust was still under the lens, the articulated screen was loose and obviously reassembled incorrectly even though there was no request to replace the LCD the case of the camera no longer lined up as if the internal frame was bent. I immediately contacted Samsung who put me in contact with their "executive customer relations team". After I explained my experience to Tracy she said they would exchange the camera for a new one and they would send me a UPS label by e-mail in 1-2 days. I waited for the label and nothing came, so on day 3 I made a return call. I was then told by Kevin that my exchange was approved, which I was never informed it was pending anything for approval and again that the label should be in my inbox in 1-2 days. 3 more days go by no label. I then call again to inquire what was happening and am told it was approved the 14th of July and the UPS label would be in my inbox in 4-7 days......what??? I then asked to speak to a supervisor "Shawna" . I explain, I am a landscape / adventurer photographer and I use this camera extensively while climbing to save much needed space. I also explain I this camera is part of my livelihood and as we are at 4 weeks now since I sent the camera in and on multiple instances now on Samsung's fault I have been left out to dry. I ask if there is a resolution to expedite the replacement camera and am told she needs to contact the exchange department to find out what can be done. I say ok but had Shawna agree to call me back by the end of her day to inform me of what is going on. No return call is received by the mentioned time. So once again I call back. Through all these conversations I have also had to every time explain the details of what has happened so far as the notes left by the staff have been inadequate for them to pick up where the previous agent left off. So after explaining everything once again to a new agent and asking to be returned to someone who has helped with me before I am now on hold for a supervisor. This day totals out to 3 hours on the phone with them and then the call drops. Every time they answer the phone they ask for a number which is good to call you back. Well no call back and when I attempt to call them back .......closed ...after hours now. So as the TL500 is a great camera ....one of the best professional P&Ss out there, SAMSUCK should realize that if they want to be successful in getting part of the profesional camera market they had better have good customer service. This has been one of the WORST CUSTOMER SERVICE EXPERIENCES I HAVE HAD IN MY WHOLE LIFE!!!