Epson R3000 not making me happy

Started Mar 2, 2013 | Discussions thread
Petruska Veteran Member • Posts: 8,388

sambucadog wrote:

sambucadog wrote:

Petruska wrote:

sambucadog wrote:

sambucadog wrote:

Bob, do you ever even use the front loader? How thick is EEF? Just wondering!

The reason I ask is because I have yet to need to use any other feed path on any of the printers for even 300gm Moab Water color paper which is like card stock! I can feed it from the top feeder without a single problem on the 3800 or any of the other printers.


I only use the top feeder. All thick papers, including Epson Exhibition Fiber (13mils), load and print fine. In fact, I have never tried the front tray on my R3000 since I got it about a year ago. I also feed canvas from the top tray.

Bob P.

Epson Cold Press Natural (and Bright) are 21 mil, quite thick!

Hmm...just poking around the printer settings. By Media Type (Cold Press Natural) when I access Paper Config it says paper thickness 5. Could this have anything to do with it? I can't seem to change it to anything higher than 13.

That printer driver paper thickness number is in 0.1mm, 0.1mm = 4 mils. Thus the number 5 in the box equals 20 mils, 13 equals 52 mils.

Plenty of range for most papers available.

Bob P.

Spent another hour on the phone with Epson, they explained that to me too about the thickness. I got a new guy and he got it to print a Windows sample image out of Windows picture viewer with no error message. The same image in Photoshop with all the same settings gave the error message. At that point he wanted to start deleting things within Photoshops settings, which I was not comfortable with until I totally understand what I am deleting, which he couldn't be clear on. I asked to talk to a Level 3 tech because they could remotely look at my computer, but no go. He wanted me to call Adobe and have them figure it out. Geez, just let the Level 3 person take a look already...

OK, over the weekend I was able to try the same image, same software, same settings etc on a laptop (windows 32bit) and a Mac. No error messages on either of these machines. This leads me to believe that there is something with Windows 64bit that is causing error messages about media type mismatch.

1.  It never was a problem with your first R3000, you have a second new one, and getting a used refurbished on the way.  I would not accept the refurb (return to sender) and keep the new one that hasn't had any use and who knows what it has gone through with the previous owner.

2.  Many of us here use the R3000 with Win 7/64 without any issues.  I would say that you obviously have a driver conflict with another app or driver.  One suggestion is to use a registry cleaner, such as, Ccleaner which is free.  Also try clicking on Start, and in the Run window, type in SFC /scannow  (space between SFC and /scannow), click on the SFC /scannow that shows up in the top of that run window,  to allow Windows to check and repair anything that is not correct with the Win OS.

Good luck!

Bob P.

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