Canon U.K. repair service compared to Nikon?

Started Jan 26, 2013 | Discussions thread
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happysnapper64 Veteran Member • Posts: 5,405
Re: Canon U.K. repair service compared to Nikon?

My own experience with Canon service is a definate 1/10, & they only get the one because they didn't loose my camera! I have told the story here before a few months ago, so will just give a brief outline. They sent my camera to one of their authorised repairers to fix a fault under warranty. They had the camera for 6 weeks despite calls, & fault still not fixed, in fact they tried to charge me to fix faults not present when I sent camera off. Original fault said to be "Impact Damage not covered by warranty" When camera returned to me for second time, after a total of 3 months, not only original fault still there, but menu's now inacessable. I got my money back + cash compensation from the shop, John Lewis, who were brilliant throughout this. So, NO, I would NOT recommend Canon service to anyone. Problem is, under warranty you have no option. Just watch out you are not ripped off with spurious "Repairs".

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lee uk.
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