Fujifilm warranty is absolutely horrible!

Started Jan 24, 2013 | Discussions thread
OP fiftymm New Member • Posts: 23
Re: Fujifilm UK warranty is absolutely awesome!

Did you look at the photo? The damage was purely due to the viewfinder cover being pushed out of place - probably due to compression in luggage. 1) I certainly didn't notice it, 2) is purely cosmetic, 3) should not affect a physical switch (which happens to work right now - it's intermittently jamming) . So instead of even looking at what the problem might be, Fujifilm invalidated the my entire warranty due to what is a effectively a cosmetic flaw! Read the paperwork in the last photo.

Are you displeased with Fuji's warranty (which doesn't apply to cameras that have been damaged by accident) or with Fuji's unwillingness to ignore their warranty limitations?

So if one scratches the LCD on a camera, this is considered damage, and should invalidate the ENTIRE WARRANTY, and one should not be able to get warranty service if, say, the battery door is stuck? If so, isn't that the definition of crappy warranty, esp for a camera that was selling for $1800??

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