Beware of Sony Store

Started Dec 21, 2012 | Discussions thread
OP cuol Regular Member • Posts: 109
Re: Beware of Sony Store

earful wrote:

cuol wrote:

Here is my story and I hope to save someone else from the aggravation I have experienced with Sony.

Ordered the rx1 12/10 estimated availability 12/19

Order status changed to ready for shipment 12/17

No email 12/17

Called up 12/18, was told it will ship 12/19

No email 12/19

Called up and was told will ship 12/20

No email

Called up and was told it will ship 12/21. I said I wanted to cancel my order so I could purchase somewhere else and get it before xmas. Sorry sir, once the order is in process we can't cancel it. I said but you haven't shipped it! I want to speak with a manger. Manager not in yet. So, there is nothing I can do. Nope.

12/21 today I call again, no email. Sorry sir we don't know when it will be available. So, I said, it was going to ship 12/17 then 12/19, then 12/20, and then 12/21 and now it might ship tomorrow or it might ship in a month, and I cannot cancel my order!?!? Sorry sir. I want to speak to a manager. Manager is not available.

UNBELIEVABLE!!! Now I know why I purchase all my gear at B&H.

I am being held hostage and there is nothing I can do until I receive the camera and then I can return it for a refund. Meanwhile my paypal account has a charge on hold from Sony since 12/10 that I cannot release! This is reaaallly screwed up, but the worst thing is they won't pass me to a manager!

deal through paypal. register a complaint via and with paypal and produce screenshots of order status. explain what has happened and ask for paypal to cancel payment. best of luck.

Thanks, I will try that route.

 cuol's gear list:cuol's gear list
Sony Alpha a7R II Sony FE 55mm F1.8 Sony FE 35mm F1.4 Zeiss Batis 85mm F1.8
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