Nikon service and "Impact Damage"

Started Dec 17, 2012 | Discussions thread
Stacey_K
Stacey_K Veteran Member • Posts: 8,373
Re: Nikon service and "Impact Damage"
1

flyingeagle wrote:

Nikon is notorious for voiding warranty on their products claiming "impact damage."


I can say these stories impacted my lens choice.

I bought a tamron 90mm F2.8 and noticed focusing problems. I mailed the lens back and no questions asked they repaired the lens quickly (focus adjustment) at no charge and it's working fine now.

I was looking for a 70-300mm lens for my D7000 and decided not to get the nikon version.

Clearly they can proclaim "Impact damage" in every case as a way of avoiding their claimed 5 year lens warranty. Using a small dent on the corner of a camera body to avoid replacing a rubber grip that has come unglued and fallen off is BS.

Poor customer service does cost companies much more than they realize. Maybe I'm not a big money client but the money I am spending with Tamron, Nikon isn't getting any of it. If my D7000 ever needs repair, I will likely send it to a 3rd party repair shop to avoid this type of frustration.

And good for you for taking them to small claims court!

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Stacey

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