Sony repair great service
Just had a great experience with Sony's repair facility in Laredo, TX. Was fooling around with my son and dropped our DSC-TX20 with the sliding door open. Somehow the impact caused to door to "jump the track."
Sent it to the repair facility expecting the flat rate repair charge. I tracked the package and it looks like they received it, repaired it and sent it out on the same day. Excellent turnaround! Even better, it appears they fixed it under warranty at no charge. We received it back in time for a Christmas trip to the beach. Hard to beat that!
With all the normal complaining online, Sony deserves a good report on this repair.