Elements 11 won't start on Windows 8 - anyone else?

Started Dec 14, 2012 | Discussions thread
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AntonyJ Regular Member • Posts: 268
Elements 11 won't start on Windows 8 - anyone else?

I just rebuilt my PC as the machine was suffering random hardware crashes. So I took the opportunity to migrate to Windows 8 (with a format and clean install, not upgrade) and also upgrade a few other bits, e.g Elements from 8 to 11. Most stuff works, but Elements 11 just refuses to start.

Running the Elements launcher does nothing (it fails before anything appears). Running the Editor directly from the Program File folder shows the splash screen, but then Windows shows a dialogue saying the app has crashed. I've tried compatibility mode and running as admin (it throws a UAC dialogue, which is odd for an app designed to run as a normal user under Windows 8).

The Event Viewer shows the crash coming from the call to ntdll.dll:

C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

My other software works fine, including Lightroom 4.3 and Reader XI, so it's not a general Adobe or Windows problem.

I've searched around, but there's not much help out there. There were suggestions to delete the contents of the User/AppData/Roaming/Adobe folder, but that didn't help. Uninstalling and reinstalling doesn't change anything. I even downloaded the trial version from Adobe to see if that was more recent than the DVD, but it seems to be the same version number (from 22nd September 2012) and suffers the same issue.

So, has anyone else got this software to work on Windows 8 Pro? If so, did it "just work", or did you have to do anything?

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