The biggest Sony negative: service and support

Started Nov 10, 2012 | Discussions thread
9000AF Contributing Member • Posts: 597
No experience with support but very good one with service.

I think you have to differentiate between  support  and service. While the OP had issues with  receiving product  support, others mention service. I had 2 positive experiences with service so far, the folks in Laredo came through for me both times. Now I have my 24/2 there, they called me to confirm that they had received it and that they would call or email me with follow-ups as part of the "Sony cares" program . No complaints here, as good or better than what I have heard from other large companies so far.

 9000AF's gear list:9000AF's gear list
Sony RX100 Sony Alpha a7 Sony a77 II Sony DT 16-80mm F3.5-4.5 ZA Carl Zeiss Vario-Sonnar T* Sony 70-300mm F4.5-5.6 G SSM +5 more
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