The biggest Sony negative: service and support

Started Nov 10, 2012 | Discussions thread
Rashkae Senior Member • Posts: 1,176
It's regional...

For example, here in Singapore, I can drop off my camera or lens at *any* Sonystyle branch. Usually within 2 days I get a phonecall from the tech working on the issue if he needs clarification. I get the camera back within 5 days, and can pick it up at any SonyStyle of my choice.

If it was a minor issue (AF focus calibration, or if it's an issue that could cost a bit but I decide to live with it because it's not really bugging me) then I usually get it all back FOC.

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