Is Canon out of touch ?

Started Oct 24, 2012 | Discussions thread
zlatko Regular Member • Posts: 401
Read the flash manual. The 5DIII is excellent for weddings & events.

sixgun wrote:

I am a shooting professional,  we switched to Canon gear a decade or more ago - mainly for the fast AF and better lens lineup -  and for the most part we  have been happy with that decision  however the past two years it is apparent to me that Canon is not listening to its pro customer base "AT ALL".

We are severely disappointed with the Canon 5D Mark II / III cameras.   Image quality is good but Canon has nearly completely crippled the custom functions on this body.     A good part of the user base for the 5D series is event and wedding photography -  and one of the most useful features of any body for this type of shooting is 2nd curtain sync.

Canon removed it on the 5D / 7D series.    WHY ?      Even the cheapest Nikons can do this.

When I submitted a letter to Canon asking why I got a completely stupid and out of touch reply - pretty much a canned response that you get from a big company full of drones who cannot think for themselves.

There are other things that Canon has done that  defies common sense and basic  intelligence.   To me,  Canon is drifting into prosumer and amateur land while Nikon is still actively supporting pros.
Sadly, we have a large investment in Canon gear,   but  I do not see them keeping up with Nikon at the higher end and their attitude toward pro customer service is taking a nosedive.

On the other side,  we rented a D800 this past weekend.    It is every bit as good as the 5DIII,  it costs less AND it has 2nd Curtain Sync.

I think Canon is out of touch with pro shooters  - what about the rest of you ?

Oh my goodness — just read the manual!  Every current EOS camera and every Canon E-TTL flash does 2nd curtain sync.  It's just one little switch on the flash.  With the new 600EX flash, you can even keep that setting locked with the lock mode.

That said, I've been photographing weddings and events with Canon for a decade and have never used 2nd curtain sync.  They could lose it from the system and I would never miss it.

But more importantly, the 5DIII shows Canon being extremely responsive to pro wedding & event photographers.  It is as if Canon took their camera wish lists and actually built the camera they wanted — how much more responsive can a company be??  A quick, incomplete summary of improvements:

  • AMAZING quiet shutter mode;
  • dual cards for instant backup;
  • improved shutter and mirror system with 1D-series ultra-short shutter lag & mirror blackout;
  • 1D-series autofocus, much better than the AF on prior 5D bodies;
  • extreme customization, especially with the new implementation of the C1, C2 and C3 modes;
  • multiple RAW file sizes;
  • 100% viewfinder;
  • improved body doors, more ergonomic shape;
  • compatibility with new Canon radio-controlled flash features;
  • finally a fully usable Auto-ISO system;
  • all of the above improvements in the familiar 5D-series body size, using the existing batteries.

I don't understand how you were "severely disappointed" with the above.  The D800 is no doubt an excellent camera for many uses, but I've heard disappointment from wedding & event photographers who felt that the 36mp file size was way too big for most of a wedding, and they were not about to switch to jpeg.  It looks as if the new D600 is better targeted at wedding & event photographers than the D800.

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