Nikon parts: This will affect YOU. Please sign.

Started Oct 5, 2012 | Discussions thread
Peter Jonas Veteran Member • Posts: 3,561
Re: Nikon parts: This will affect YOU. Please sign.

nonuniform wrote:

I voted negative for this thread. I do not know who MDH is. I have read the petition.

It is my opinion that other than what is stated in Nikon's advice to repairers, one of the principal reasons for stopping parts supply to them is to prevent them from repairing grey market cameras and lenses.

I happen to agree with Nikon on this.

The importers and resellers of Nikon grey market products make a lot of money on selling those products. As much, or more than by selling products imported by Nikon USA. It is partly, because they do not have expenses associated with supporting those products.

I have the strong view that grey market product sellers should establish and maintain their own support networks for their products. They should establish spare parts inventories and repair networks, then we could see if they can still sell the product cheaper.

In my opinion in the very unlikely event of such petition succeeding it would not have the desired effect.

I also agree with the policy that spare parts should not be sold to end users. It is not only Nikon who have this idea, but most manufacturers of high tech gear. (Cars, electronics etc.)

Well, unfortunately, Nikon's policy is very unfriendly to consumers.

PJ: Yes, it is unfortunate that customer's do get caught up in this. But as always, customers want it both ways. They want the cheaper prices of the grey market products, but they also want the level of support, which is only possible to maintain with higher levels of retail prices. As the proverbs say "You cannot have your cake and eat it too" or "There is no such thing as a free lunch". The truths in those are fundamental.

>>>>>>>>

In addition, we're going to see a change in global commerce and pricing, and country-specific pricing will disappear. What needs to happen for Nikon to make this work is that they need to have country-specific warranties, since, each country has different consumer protection laws.

PJ: Yes, Nikon may have to revise their global pricing policies. But as long as it is as it is today, grey market will exist, and Nikon USA should not be expected to support grey market products. And customers should be aware of this AND the reasons for it.

At the same time I am not quite sure globally uniform pricing and country specific warranties can co-exist. Obviously a higher level of warranty will cost more to the manufacturer to maintain, so on the face of it, it seams reasonable to charge higher prices in that country.

>>>>>>>>

It shouldn't matter where the product was purchased, as long as it is a genuine Nikon product.

PJ: If you can implement true global uniformity in prices then indeed it should not matter where you bought the item. That would then kill the grey market instantly. If this is a good thing or not it can be debated. I think it would be a good thing.

>>>>>>>>

Nikon should stand by it's product, regardless of where it was purchased. That's the future of global commerce. Companies like Nikon can ignore in the short-term, but they run the risk of alienating consumers.

PJ: As everything in this globally commercialised world it is all a matter of money. If losing customers costs more than supporting cheaply bought products then Nikon will rethink the arrangement.

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Cheers,
Peter Jonas

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