Nikon Melville good experience (but not on D800)

Started Sep 10, 2012 | Discussions thread
pavi1 Veteran Member • Posts: 6,866
Re: El Segundo terrible service

Wrap the lens in bubble wrap, take it to Fed Ex, UPS or other. You have a long wait if you are waiting for Nikon to send someone to your house to pickup your lens.

dave steinberg wrote:

I paid $500 to have my 80-400 repaired after dropping it. The pictures are now extremely soft. At nikon's request I sent in sample pictures. The phone rep agreed I had "soft focus problems".

After 1 month, 2 emails, and 4 phone calls, Nikon still will not return my messages for another repair and UPS pickup. I have even left 3 messages with supervisors and was told i would get a response the same day. Not one has called back.

today a cust service rep told me my problem was expedited 2 weeks ago, but I still have not got an answer from them!

Does anybody have any advice on how to deal with this terrible company?

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