Lens coat from B&H

Started Aug 25, 2012 | Discussions thread
NancyP Veteran Member • Posts: 5,506
Re: Lens coat from B&H

It's a big company, so customers' experiences will differ, but I have had excellent service and excellent quality gear, including used/refurbished gear, from B and H. I have had a shipment mix-up as well, turned out to be my goof (didn't realize that UPS doesn't hold non-delivered packages 3 days, as before), everything was resolved quickly to my satisfaction.

I would calm down, call the returns/problems number at B and H, and explain the problem. They do have a distinct protocol for handling returns, specifically, they give you a tracking number to use on your return. If you don't follow instructions and label your return with the tracking number, I imagine that there could be some confusion and delay.

 NancyP's gear list:NancyP's gear list
Sigma DP3 Merrill
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