How long is D800/E Service taking?

Started Aug 2, 2012 | Discussions thread
William Neal New Member • Posts: 22
Re: How long is D800/E Service taking?

I have a similar timeline:

Delivery to Melville on 07/19
Received in shop status on 07/25
As of today no change

I called Nikon this morning to see if customer service could give me more details on my service order. I just got a standard reply of the camera will be in shop for 5 to 10 business days, then goes through a two day testing process before being shipped back. I was kind of surprised to hear about the two day testing period with all the reports of the cameras being returned with center focus issues.

Does anybody know what Nikon's replacement policy is? It seems like many people with newer D800s do not have any issues. So in theory Nikon could replace the entire guts of the camera or replace the defective units with new ones.

Has anybody received a D800 back from Melville working as it should?


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