Delay Sending to El Segundo for AF Fix?

Started Jul 17, 2012 | Discussions thread
itcrashed Regular Member • Posts: 170
Re: El Segundo has the fix

BackInTheGame wrote:

El Segundo. I notified them of the problem in the middle of May, but they asked me to wait until the had a solution before sending the camera. They contacted me in the middle of June and told me they were ready. They were. The camera is now good all over the AF array.

I had an identical experience with El Segundo. Submitted the problem with test shots to tech support in late May. I followed up several times and each time they said they are working on a solution. They asked me to hold off on sending in until they had a solution. They finally contacted me in mid June to send it in - they claimed to have received a solution. I sent it in and received it about 3 weeks later - and the problem was fixed!

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Fujifilm X-T2 Carl Zeiss Touit 1.8/32 Carl Zeiss Touit 2.8/12 Fujifilm XF 50-140mm F2.8
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