Fuji UK wants replaced sensor x10 returned

Started Jul 11, 2012 | Discussions thread
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DKG Regular Member • Posts: 188
Fuji UK wants replaced sensor x10 returned

Although Fujifilm says that "the settings are not commonly used", I seem to use them most of the time and have indeed noticed the noise described in their note, as have many people here. I will send mine back. The full email from Fuji UK is as follows:

Thank you for your patience in waiting for the new sensor to become
available for your FUJIFILM X10 camera and we hope that you have enjoyed
using it since we returned it to you.

Unfortunately, it has come to our attention that when shooting using
particular settings, a limited number of sensors may produce a grainy
(noisy) image. The settings are not commonly used (low ISO, high DR and M
file size), so you may not have noticed this problem arise.

However, we are anxious to correct this issue. All it needs is a very
quick and simple software adjustment, which, unfortunately, needs to be
done at our Service Centre. We will not need to open up or disassemble
your camera, just update the software to correct this one bug. This issue
affects a limited number of cameras handled by our UK Service Centre, which
acts as a service hub for the UK, Ireland, Germany, Italy, Denmark,
Holland, Sweden, Finland, Austria and Switzerland.

We are very sorry to cause this disturbance again. We are happy to make
this adjustment whenever you are able to leave the camera with us for a few
days. We will send you out a protective postal bag as soon as you contact
us, and we will return the camera as soon as we can. Of course, the
delivery costs will be met by us.

Please contact us either on our helpline 0844 553 2322 or the email address

Once again, we are very sorry for this trouble. We want to make sure that
the FUJIFILM X10 produces the very best results, and were keen to let you
know of this issue as soon as we could.

Kind regards
Ben Barker
Customer Service Manager

Fujifilm X10
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