D800 available on Walmart.com

Started Jun 14, 2012 | Discussions thread
OP Maji Contributing Member • Posts: 734
Re: Dell's Customer Service is Barbaric!

Joe,

Good luck with your order. I believe that Dell have already sold out. Please make sure that they are not putting you on back-order!!! The problem with Dell and this mega outfits is their lack of customer service or rather their insistence of not empowering their CS agents enough to make decisions.

jmiller1948 wrote:

jmiller1948 wrote:

Maji wrote:

Also, available on Dell's accessories site.

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&cs=19&sku=A5931092&baynote_bnrank=0&baynote_irrank=0&~ck=baynoteSearch

Good luck everyone who is looking to buy a D800.

Thanks, Maji, for the heads-up. I looked on the Walmart site and they were not available. Checked Dell and they listed it as in stock. I called them and placed an order. They assure me it is indeed in stock and will ship within 24 hrs. I've been on the waiting list at Adorama over 3 mos.; I'll cancel there as soon as I have confirmation of shipment.

I'll gladly pay the sales tax (which I'm legally obligated to do anyway) in order to get the camera who-knows-how-much sooner! I'll post my cat photo as soon as the camera arrives.
--
Joel

There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.
Ernst Haas

I spent half my night last evening on the phone with what must have been most of the people who work for Dell! As I said in the post above, I ordered a D800 by phone after I saw it was listed as in-stock on their website. A while after getting my confirmation email, I checked the order status online just for kicks. To my shock the site said my order had been cancelled!

I called back, and after talking to two or three different people with hard-to-understand accents, I was shifted to the Verification Dept. They asked me enough questions to probably get Top Secret FBI clearance, and then told me my order would be reinstated.

Later in the evening, when I had not received email confirmation of the reinstated order, I checked the order status online again. The only thing there was that my original order was cancelled. I sent an email request but got the usual reply that they would get back whenever. I got on the phone again and talked to several different people. Every different person asked me all the same questions. I finally got shifted to someone who simply placed a new order; that process took much longer than placing the original order. I was assured that the camera was still in stock and I would NOT get TWO cameras shipped to me (for what that assurance is worth). Hopefully I'll have ONE D800 shipped today.

There is nothing on the site to indicate these are gray market cameras. They assured me that there was a 1 year warranty and offered my an opportunity to extend it to 3. I have emailed them again today to try to verify that this is a US warranty.

What a cluster !!! I certainly hope I have a camera shipped today, but who knows. Needless to say, I've not cancelled my Adorama order yet!

Wish me luck!
--
Joel

There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.
Ernst Haas

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