Support from Acoinis True Image

Started May 18, 2012 | Discussions thread
Acronis Support New Member • Posts: 1
Re: Support from Acoinis True Image

Hello mstecker,

Thank you for taking the time to share your feedback. I will be glad to be of assistance.

My name is Volkan, and I am writing to you on behalf of Acronis Customer Central. Please allow me to address your issues here on the DPR Forum.

I apologise for the inconvenience caused during your attempts to contact Acronis Customer Central for support on your backup tasks to your external hard disk drive. As our support policy goes, we provide our Customers with free support for Data Recovery issues, Customer Care issues such as license, web account, and Presales inquiries; and provided that issues arise from our side, such as Known Issues, we do refund our Customers their Pay-Per-Incident (PPI) purchases - a one off payment for a single issue support request. Please see our Support table for a comprehensive guide on our support options as follows:

Acronis Home products come with free 30-days support upon initial product registration for issues of any sort, in the form of email, live chat, and phone.

Succeeding this 30-day free support package, we provide cost-efficient PPI purchases that apply for a single issue that needs addressing from our Support Professionals, with the assurance of resolving your issue or refunding your PPI purchase in the case of the issue having arised from product defects.

Additionally, we serve Customers from diverse backgrounds with native tongues other than English, including but not limited to German, French, Spanish, Italian, Japanese, Chinese. Moreover, we have 24/7 support in English should Customers require immediate and out-of-business hours assistance.

With regards to your backup issue that you are have been experiencing with Acronis True Image Home 2012, we have several options for what to backup. If you choose to backup a disk/partition image, a backup archive will be generated and there is the possibility to explore the disk/partition backup nested within the archive, copying files as you choose. You may also Mount the backup archive and access all of your data as you would a physical hard disk through My Computer. Please see the below link to our online user guide on how to mount your disk/partition backup:

Furthermore, Acronis True Image Home 2012 provides the option to backup files/folders by performing a File Backup under Other Backups on the product mainscreen. Possibly this latter option may be the one you are interested in as you state that you only see a drive letter as opposed to files or folders for you to browse. If it is so, then please repeat your backup task this time opting for File Backup. Please see below link to our online Web-Help for further instructions and information on how to backup files and folders:

Please see our Knowledge Base library for a wealth of information on Acronis True Image Home 2012, with all the features, how-tos, and many more, below:

Should you have any further issues or questions, please do not hesitate to let me know me and I will be happy to help address your issues here on DPR.

Kind regards,

Volkan Poyraz
Acronis Customer Central

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