X100 John Lewis warranty.

Started May 20, 2012 | Discussions thread
FWTOQA Regular Member • Posts: 268
Re: X100 John Lewis warranty.

For those of you that are interested: In the UK it isn't a warranty or guarantee that's valid for six years; the six years is more of a legal cut off for a contractual claim period. A lot of retailers would argue the case, but legally the customer can bring an action against them if they choose.

It's actually the Sale of Goods Act 1979, as amended by the Sale and Supply of Goods Act 1994 and the Sale and Supply of Goods to Consumers Regulations 2002, between them they cover the purchase of goods from shops, suppliers and online or mail order retailers.

The acts state that a consumer can approach a retailer with a claim about a good they have purchased for up to six years from the date of sale (or five years after the discovery of the problem in Scotland). This does not mean that every good sold has to last six years; it is simply the legal cut off point for bringing a contractual claim. A consumer cannot hold a retailer responsible for fair ‘wear and tear’.

However, if a good has an inherent fault, the retailer cannot evade responsibility by simply referring the consumer to a manufacturer’s guarantee. A guarantee does not replace or limit a customer’s statutory rights. Consumers are entitled to rely on the remedies available to them under sale of goods legislation rather than their rights under a guarantee if they wish.

So, the six years is far from the "agreed from both sides" rules of a warranty or guarantee. In most instances, especially towards the end of the six year period you may be in for a bit of legal too'ing and fro'ing before you get your item fixed, and that would be dependent if a court agreed with you.

Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark MMy threads
Color scheme? Blue / Yellow