Samsung NX100 Top Control Wheel Problem

Started Mar 23, 2011 | Discussions thread
Spotpuff Regular Member • Posts: 102
Re: Samsung NX100 Top Control Wheel Problem

Just an update I got a UPS shipping label finally.

Samsung's support procedure could use a little work; they sent me 3 emails with no indication of what would be coming next. The second email contained a shipping label but no UPS tracking # or barcode and no indication that the UPS shipping label would be coming.

Phone support was pretty awful with off-shored support. One of the three people I talked to was a jerk. The repair facility though was very helpful and was pleasant to deal with.

Anyways, I'll send the camera in and hopefully this gets fixed and doesn't crop up again; sucks I waited past 30 days to try to fiddle with manual mode and used "ok" to zoom out in playback (since the top wheel was sluggish as hell to zoom in as well). Live and learn I guess.

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