Smugmug's recent problems - Zenfolio any better?

Started May 14, 2010 | Discussions thread
Andy Williams
Andy Williams Forum Pro • Posts: 24,495
Re: Smugmug's recent problems - Zenfolio any better?

I'm from SmugMug. We do maintenance in the wee hours (California time) on Thursdays. But we don't use it every Thursday. We give a heads up on Facebook & Twitter (@smugmug or @smugmugpro) and also on @smugmugstatus on Twitter. And of course on our Status Blog:

We had an issue with uploading a couple weeks ago, that we didn't like and of course our customers didn't, either. We're taking steps to mitigate that sort of issue, and we know we're even stronger and more reliable now.

Anytime you want to talk more, holler fore me, ATTN: Andy,

Gazooma wrote:

OK. I thought there might be some problem due to the short notice. Let me rephrase. Is scheduled maintenance that prevents users logging in a frequent thing for Smugmug? It would seem that there should be a way to do that at some better time, like very late at night, early Sunday morning etc. It should also be possible to reduce outage (for logins) using parallel running servers, if they want business should rely on their service being available during normal (US) hours if something had to to done during the day.

Also, can anyone confirm is Zenfolio is the same, better, or worse?

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-- Andy

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