I've used the Microsync Digital since Feb'08 with three Novatron monolights (one triggered by the receiver, the other two on slave). The first kit was defective and was replaced by Tamrac, and after that I found it to be 100% reliable--while it lasted.
Last weekend, a four hour fashion catalog shoot (for my daughter--no revenue) was stopped about an hour in, when the Microsync stopped working. I changed batteries in the transmitter and receiver, and then it worked for a few shots and stopped again. I switched to an on-camera flash on manual with 1/128 power and used that to trigger optical slaves for the rest of the day. Since then, I've tried more batteries, cleaning contacts, changing channels, left batteries out for a day, all to no avail. It works for two or three flashes then dead again.
Now here's the rest of the story: I emailed Tamrac/Microsync about possible repair and heard nothing for about ten days. So I browsed a famous NY dealer whose name sounds like the initials for Bell & Howell, looking for a replacement, cringing at the price of Pocket Wizard, and came across the Microsync, so I decided to post a review there including the no-reply service request.
Guess what? Two days later I have an email from
[email protected] (can I resist saying "Help me, Rhonda, help, help me, Rhonda!") with instructions to call 800-662-0717 for customer service for details on return for repair (at my expense, of course). Did they ignore my email and then respond to that dealer? Hmmm. BTW, that dealer did not post my review, however, I did see several other receiver failures among the reviews.
--
Bill
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