Customer want a free retake session

Started Jul 31, 2009 | Discussions thread
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Lester_B
Lester_B Regular Member • Posts: 300
Customer want a free retake session

Hey, maybe someone can help me out here. I did a group of professionals head shots last month. I went on location and set up a full studio. I did 12 people and everyone was happy with the results except for one lady. She's on the heavy side and shows up with a loud print blouse and her hair looks like she just rolled out of bed and she has no brush to fix it with. I start taking the pics and I just know they are going to look horrible so my wife loans her the black blazer she is wearing. Anyway, I do the same poses with the same lighting as everyone else. In fact, to try and slim her down I go up on the ladder to shoot down on her and turn her, etc. etc.. I send her a slideshow with 26 shots. She writes me back and says she doesn't like any of them and wants me to do a reshoot at no charge. What do I tell her to make her understand that I don't work for nothing and try to put it in a nice way??

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Canon EF 24-105mm f/4L IS USM Canon EF 16-35mm f/4L IS USM Canon EOS 5D Mark II Canon EF 70-200mm f/2.8L USM +1 more
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