Thom Hogan D3X review

Started Jan 12, 2009 | Discussions thread
Thom Hogan Forum Pro • Posts: 13,659
Re: What is Canon's Customer relations like for their flagship?

Rick Diaz wrote:

Apple only became a great example to you under the leadership of
Steve Jobs, but only when they invited him back to lead. They kicked
him out during the early 80s and actually stagnated.

Actually, I think you're proving my point. Customer relations and distinguished products are the result of setting goals to do that, period. You don't get there "just by being in business" nor do you get there by just copying what the others are doing.

I mean,
speaking of expensive computers, the Macintosh Lisa went for $10,000
and not to mention the ill-fated Apple III! Remember the clone
program they initiated with Daystar and Umax?!?

You seem to forget something. I covered Apple in the media starting in 1979 and remained active and very visible in doing so until 1992. And just as I'm criticizing Nikon's efforts today, I was criticizing Apple's during that time.

I think Nikon and Canon are going through what personal computer did
in the early 80s.

Absolutely. And it's not just Nikon and Canon. The companies that survived out of the PC business were: well capitalized, prepared for changes in market growth, got close to their customer, and innovated.

Apple's current high is full of innovation, but they are not without
pitfalls. Certain Performa series need to have a LIFE time
guarantee, the problem with the iMac G5 caps blowing off, the leaking
coolant of the Dual G5 tower and issues with some Macbooks and
certain customer issues on the phone.

No company is perfect. But you don't survive being imperfect if you disengage your customers.

-- hide signature --

Thom Hogan
author, Complete Guides to Nikon bodies (19 and counting)
http://www.bythom.com

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