Thom Hogan D3X review

Started Jan 12, 2009 | Discussions thread
Zane Paxton Veteran Member • Posts: 6,947
What is Canon's Customer relations like for their flagship?

Thom Hogan wrote:

Peter Gregg wrote:

Since I gave what will most likely be considered a negative thesis on
the pricing, and I don't believe that Thom Hogan, Ken R, Michael R,
or Phil Askey, or the internet in general will make even a ping in
the pricing of the Nikon D3X, I do support all the noise they are or
may make on the pricing.

Again, I'll say it as succinctly as I can: if Nikon wants to charge
US$7999 for the D3x, that's fine with me. What's not fine with me is
that when you price so far out of the mainstream level, you need to
have a different type of relationship with your customer.

I can't disagree with that concept of a higher level of customer treatment in exchange for buying a more expensive product (that presumably would seem to have a higher profit margin).

Just a question as a point of comparision (and there aren't that many other comparisions to be made here), what different kind of relationship does Canon offer the owners of their $7,500-ish flagship model? That would seem to be where the "bar is set" as far as expectations for customer relationships wouldn't it? Not being a Canon flagship owner, I can't answer that question, but whatever the answer is should settle the point.

I'm not a pro so I have no idea of what the MF crowd enjoys, but that is not relevant per se except to say that pros should have a higher level of service on pro gear when revenues are on the line. I would also extend "pro service" to include strategic insights (under NDA) which are very useful when planning and budgeting for any business.

Cheers,

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Zane
http://www.pbase.com/devonshire
Nikon D2x
NAPP Member

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