Nikon D3X [USA] Online Registration Problems...

Started Dec 20, 2008 | Discussions thread
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Gary J Jensen Senior Member • Posts: 2,204
Nikon D3X [USA] Online Registration Problems...

I just received my D3X today [12/19/2008] and experienced problems when trying to register the product online. [There is no mail-in registration card for the D3X.]

First Issue. The online registration links listed on the included instructions don't work [404 page error]. [www.nikonusa.com/register and nikonusa.com/registration]

Second Issue. The Nikonusa support "FAQ" for product registration updated on 12/08/2008 also gives an invalid link for registering products.

Third Issue. The product registration link from the D3X product information page does work. But when attempting to register the D3X, it gave an error indicating that the entered serial number was invalid; and indicated that perhaps it was a "grey market" product.

I contacted the 24-hour Nikonusa telephone support to get additional information. The Tech Rep confirmed that the links from the "First Issue" and "Second Issue" (above) were, indeed, not functioning. He indicated that they were probably working on the site.

The Tech Rep also confirmed that the serial number for my D3X was also a valid Nikon USA serial number [NOT grey market], and indicated that the error I received was probably due to their databases being not yet updated for the new product [D3X] serial numbers.

The links and serial number databases will probably be updated within a few days.

I'm posting this just for information to new D3X buyers [in the US] in case you experience similar registration problems during the next few days. Don't panic, the registration problems will be fixed.

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