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Mark III - Nothing but problems

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Curator said:
How is the warning to stay away from this camera helpful to potential
buyers?
Click to expand...
In that the potential buyer is at least being informed that they could experience problems involving the quality of the camera and type support they will receive as a customer. After being informed of the possible problems, it is still up to the potential buyer to evaluate and investigate the warning.
Curator said:
Would a potential buyer need to send their camera in for
sub-mirror repair?
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As you say likely not. But the OPs post does show that the problem was not addressed properly when it was returned for repair. Which means the OP had to continue to deal with the problem himself. Then there is the new problem (error 99) that shutdown the camera requring it to be sent in again for repair. Along with the fact the Canon Rep chose not to help the OP. Those are enlightening pieces of information for potential buyers to evaluate.

I am gathering from your replies that your perfectly willing to stumble blindly into problem products, happy to be used as a Beta-Tester, and don't mind wasting time dealing with problem products or poor service and support?
 
Osiris Ani said:
Not really. The OP's post refers to a camera that was purchased
eleven months ago, prior to Canon's correction of the problem.
However, he wrote it as though Canon has not yet acknowledged the
issue and taken corrective action.
Click to expand...
No, he did not; its how your reading his post.
Osiris Ani said:
Neither of these conditions apply, and thus I question the
validity of telling people to "stay away" from the 1D Mark III,
unless it's purely out of spite.
Click to expand...
Pardon the pun: But your focusing strictly on the Sub-mirror problem and ignoring the quality issues, repeat repairs, the need for the firmware to get the AF working as it should have, and the poor support from the Canon Rep.
 
No, not because he has had (consistent) problems with his but because of thousands of other owners who have experienced similar problems (including me with 2 copies). Your comment ignores the facts and the reasons why so many have migrated to Nikon. The MKIII is a flawed model and that Sir is a fact...
Tony
 
The majority of owners have had no problems? How the hell do you know? Fix after fix has been issued by Canon, was this for fun?
Tony
 
And now you revert to pedantics. Oh and the Nikon D3 had a faulty firmware update (fixed within weeks)... You're on such shaky ground
Tony
 
astirusty said:
natureman said:
If people would quit buying cameras that have not been tested thoroughly
enough by the manufacturer, the manufacturers would have to improve
their testing and quality control.
Click to expand...
Your point goes to the heart of the OP's post. Unless people speak
up about the QA/QC problems and being used as guinea pigs, by any
company; new buyers won't know to be cautious about buying from the
company.
Click to expand...
Agreed.
astirusty said:
BTW: Ever wonder what happened to Deming's 14-points, TQM, Sigma Six,
and ISO9000?
Click to expand...
I have to admit that I'm not familiar with those things.
 
natureman said:
natureman said:
BTW: Ever wonder what happened to Deming's 14-points, TQM, Sigma Six,
and ISO9000?
Click to expand...
I have to admit that I'm not familiar with those things.
Click to expand...
The "BTW" was kind of tongue-in-check question/comment about the lack of quality... All of the aforementioned deal with ideas/methodologies of improving quality. (Bare in mind, the following is a quick-n-dirty generalization, there is far more to all of these.)

This link will give you and idea on Deming the "father" of the quality movement: http://www.lii.net/deming.html
TQM is short for Total Quality Management

Sigma Six is a reference to quality with the term implying six standard deviations - the goal being less than 3.4 million defects per million opportunities

ISO9000 was set of standards dealing with management towards the goal of improving and maintaining quality
 
"Sigma Six is a reference to quality with the term implying six standard deviations - the goal being less than 3.4 million defects per million opportunities."

Perhaps it's 3.4 per million?
 
natureman said:
Curator said:
natureman said:
Only when people stop settling for junk will the manufacturers stop
making junk.
Click to expand...
Are you just trolling for replies, or do you really believe this?
Click to expand...
Of course I believe it. It makes sense.

If people settle for junk, whether it be a camera or any other
product/service, they will continue to get junk.
Click to expand...
I believe it is a little more complex than if people stop buying junk, manufactures will stop producing junk. There has been a mindset change in companies over the past decade that is less customer oriented. For example: The infuriating computerized telephone answering/response systems and the use of cheap and frequently un-knowledgeable / unintelligible support people via off-shoring. Then there is the growth of companies into giant global companies. Companies that are so big that individuals having problems with a given company's products are simply irrelevant to these mega companies.

The companies are so big, that even monetary wins in class action lawsuits may have negligible impact on their bottom line and in some cases is just part of the mega companies accepted business plan. Even when poorly designed/manufactured products are made known in one country, these global mega companies can ship to and sell their product in other countries (aka dumping).
 
Richard Dong said:
Well, I'm being sarcastic.

This has been a frustrating issue, partly at least because there are
no statistics on the numbers of people who have experienced problems.

But if one believes people like Rob Galbraith and the pros on the
http://www.sportsshooter.com website it is not an insignificant number?

--
Richard D.
http://www.photocritique.net/cgi-bin/phtg?xx+RICHARD+DONG
Click to expand...
--The MK-3 did indeed have issues! Still mine out shot what my 5D could do as far as keeper rates go, before the mirror fix. Mine also had a AF issue in one shot mod, Canon fixed that the first trip in, but a couple weeks latter the mirror fix broke, so back to Canon it went. The first trip resulted in a scratched top housing which was replaced on the second trip.

Canon's turned around time was fast, ans I only paid for shipping once. That was when I sent my 5D (out of warranty), 16-36, 24-70, 70-200 (out of w) and my 50L in as well as my MK-3. Canon calibrated the bloody lot of them, no charge.
I saw a noticeable improvement on all lenses and bodies as far as IQ.

Was it frustrating? Of coarse, but so's life. Canon isn't immune to reality, and makes mistakes like all of us. They DID bend over backwards to not only resolve the MK-s's problems, but went beyond that to make the total system work together as a whole unit, at no charge. I've never seen any manufacturer go to such lengths to gain customer satisfaction. :)

Hands down, my early model MK-3 is now one banging street shooter (big grin & lots of keepers). Good as it gets.

Note: even though it wasn't functioning correctly the first 8 months or so, my MK-3 still produced many one of a kind keepers that my 5D never would have captured!

-Fortune favors the bold-
 
Honor said:
Unfortunately unlike cars there is no lemon laws for cameras and you
took a risk buying within the firat 6 months to be first to
experience the camera.
Click to expand...
--There are no PC-specific lemon laws, but the federal Magnusson-Moss Warranty Act says that a company that doesn't provide successful warranty repair for any product must provide a new replacement or a full refund--and pay court costs for consumers who must sue to exercise these rights.

-Fortune favors the bold-
 
astirusty said:
Osiris Ani said:
Not really. The OP's post refers to a camera that was purchased
eleven months ago, prior to Canon's correction of the problem.
However, he wrote it as though Canon has not yet acknowledged the
issue and taken corrective action.
Click to expand...
No, he did not; its how your reading his post.
astirusty said:
Neither of these conditions apply, and thus I question the
validity of telling people to "stay away" from the 1D Mark III,
unless it's purely out of spite.
Click to expand...
Pardon the pun: But your focusing strictly on the Sub-mirror problem
and ignoring the quality issues, repeat repairs, the need for the
firmware to get the AF working as it should have, and the poor
support from the Canon Rep.
Click to expand...
--Canon isn't responsible for whiners.
My MK-3 had the exact same issues and it's A-ok now.
The original poster needs to communicate effectively with Canon, not this forum.

dah. As best I can tell, Canon does care, at a corporate level from the CEO down. I can't be more blunt then that! Maybe that's who he should write too, the CEO's office...

Canon has ALWAYS shown a long term commitment to it's products and customers; one reason I trusted them enough to buy a new complex cam like the MK-3 from them. I knew it might have issues as did the 5D, YES, the 5D, but you never hear anyone talk about that, now do you?

-Fortune favors the bold-
 
astirusty said:
I am gathering from your replies that your perfectly willing to
stumble blindly into problem products, happy to be used as a
Beta-Tester, and don't mind wasting time dealing with problem
products or poor service and support?
Click to expand...
Uh no, that would not be correct. All the original poster needed to do was post his experience. We don't need a warning to "stay away"...I'm quite capable to make that decision myself.
 
astirusty said:
But your focusing strictly on the Sub-mirror problem and ignoring the quality issues, repeat repairs, the need for the firmware to get the AF working as it should have
Click to expand...
They're all related to the same root problem— faulty AI Servo focus on the first release version of the 1D Mark III, which Canon has since acknowledged.

He was sold a broken camera, which we all know. Dealing with that frames his current conception of his camera, the 1D Mark III. To me, however, that has little to do with a 1D Mark III that was manufactured a year later than his.

--
"Passion will make you crazy, but is there any other way to live?" —Kara Saun
 
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