Canon is REPLACING Mark IIIs for news agecies

Started Dec 4, 2007 | Discussions thread
Marianne Oelund Veteran Member • Posts: 7,779
You're a step ahead of me

Phil Tower wrote:

On October 19, I received the following e-mail from Canon:

Having heard nothing from Canon as of Nov 26, I sent Ron the
following e-mail:

"I have heard nothing back from you, even though you said the repair
program would probably be finalized by the end of October. It is now
the end of November, without any word from you or Canon.

I received no response to this e-mail, nor have I been contacted
about scheduling the repair other than receiving the canned e-mail
everyone received last week.

I haven't even received the Oct. 19th email yet! I called Canon to find out if I was indeed "registered" for the repair, and they said yes, and that I should be receiving some email information about that very shortly.

But what did I receive? Just a simple survey email asking if I was pleased with my phone conversation with the service rep!

So, I took the opportunity and used that to let them know how I felt about their lack of communication. It was probably one of the lowest-marked survey responses they've ever received.

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