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First Frame Black Problem - Quick Question

Started Jan 2, 2007 | Discussions thread
FR_fanatic Forum Member • Posts: 86
Re: I hate to disagree . .

Sony is not responsible for anything more than ordinary repair work.

so it's up to KM.

this is my understanding based on Sony's answer to the previous signature-collecting requesting firmware update.

pvelz wrote:

In the meantime I am both trying to contact a responsible person at
former KM customer support as well as figuring our what Sony is
doing in Japan. The rumour is that in Japan Sony is repairing the
7D and 5D for free.

Anyone has solid info on this?

I think they are doing the same as they do outside Japan
and they don't do it for free unless it's covered by warranty.
they charge about 25,000yen (about $220).
so it is obiously untrue unless they have changed the policy very recently.

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