20d retrurned from service STRANGE new problem

Started May 12, 2006 | Discussions thread
OP tivoboy Senior Member • Posts: 1,421
update on issues

So, after talking with tech support with Canon for about an hour, I got a third level tech engineer on the east coast.

He went away for a day, and came back and said, "yes, I can totally replicate the error that you are seeing, and I don't know what to do about it"

"normally, one should be able to VIEW the CR2 files in simple windows file browser, or explorer, but I am seeing JUSTwhat you are seeing now. A jepg of XX size and an unmarked file of XX size too."

The card shows the files on a memory reader, but NOT on the camera.

He said he tested this with 2.0.0, and 2.0.3 which is what I am using, but couldn't test it with 2.0.1, which is what I had and 2.0.2, which wasn't really for the 20d, only the 20da

So, for now there is no resolution other than USE A CARD READER to get direct access to the RAW files, or use the Canon Utility to import the files to the PC.

An update "might" be coming, but I won't count on it.

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