MY Attitude: Goodbye Canon

Started May 25, 2001 | Discussions thread
OP Kevin Bjorke Contributing Member • Posts: 599
Re: MY Attitude: Goodbye Canon

Jim Adams wrote:

You are starting to sound like Neal.


I hope that someone realizes that unlike Mr. Neal I actually have spent a lot of time and effort trying to get the performance out of the G1 that I expected after seeing Canon's advertising, promotional appearances, and the many initially glowing reviews. I'm also not so foolish as to say, as he did, that the G1 is incapable of taking wonderful photos within some contexts. Unfortunately, I would include "by accident" as one of those contexts.

Canon promotes the camera as broadly capable, but in fact the design of the camera is an obstacle, and the behavior of Canon can only lead me to believe that there will be no solutions forthcoming. Indeed, as witnessed by recent threads here, it seems that the capabilities of the camera were actually REDUCED by Canon's recent un-undoable firmware upgrade.

Maybe there is no camera less than $1000 that does what I want. Could be. But why does Canon promote the G1 as being such a beast? If the rumours of a "G1a" are true, does this mean Canon hopes that users will be successfully duped into dropping another $900 for a camera that promises the same set of features.... again?

Is the cause internal politics among the divisions of Canon, impetuous arrogance of the product team, desire to protect the company "kao," or a camera that was released on-time despite serious design flaws that the engineers had no time to resolve? It really doesn't matter from the perspective of a customer -- all I can see is that the gear has problems, that those problems SHOULD be readily soluble, but that the manufacturer either denies the problems exist, chooses to remain silent and pretend the complaints don't exist, or actually turns around and lectures the customers about how THEY are at fault for expecting simple basic operations to be dependable and predictable.

I can only imagine that the people who drove Canon forward once upon a time, those designers and developers who made the AE-1 and the A-1 and who wrested professional dominance from Nikon with the the EOS cameras -- those guys have all retired and left behind a different company; a company so full of hubris that it doesn't feel it has a need to prove itself to its customers, that it can subvert industrial standards that Canon itself helped to create, and can actually lecture customers about how they shouldn't want the basic support and performance they expected.

Microsoft might get away with that sort of behavior thanks to their accidental near-monopoly -- but Canon has plenty of smart competitors, and in a volatile competitive market such a prideful anti-customer attitude is the kiss of death.

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