MY Attitude: Goodbye Canon

Started May 25, 2001 | Discussions thread
Greg Regular Member • Posts: 217
Re: So Let Me Understand This.......

Hi Marcos,

I agree with you that there is no perfect $1000 digital camera (or film camera for that matter). I think Kevin's issues are:

1. Canon's unwillingness to help solve serious problems with their products.

2. Canon's service personnel being so arrogant, uninformed and unwilling
to try to help solve ligitimate problems with Canon products.

3. The huge disparity in performance between Canon film and digital
cameras with Canon's own excelent EX series flash units! I believe
this is because of the fierce internal competition between the
flim and digital groups at Canon. I have personally observed this
serious problem at another large company and it is devastating to the
end customer and ultimately to the company's own products.

4. Frustration that excellent cameras like the G1 and Pro90 could be so
much better if Canon would listen to expert users and make the most
desired improvements. Can you imagine the response Canon would
get from users if they came out with a firmware fix for the lack of fill
flash, poor EX feature support and focus improvements on the G1 and
Pro90? If they did that they could not keep up with demand for the
cameras.

Unfortunately, company budgets are used for R & D on new products,
not on improving old products.

I have had my Pro90 for 7 weeks and love the 10X and IS. I had planned on buying the WC-DC58 and a 420 or 550EX flash. However, my frustrations with CA, poor low light focus, almost useless manual focus, lousy locaton of the Set and Menu buttons and lack of Fill Flash have caused me to delay ordering any more Canon accessories until I see the full reviews of the Dimage 7.

The Pro90 is my first digicam after 27 years of 35mm photography. I must admit I love the instant gratification, flexibility of manipulating images how I want etc. so much that I will not go back to film. However, I may sell the Pro90, AC Delco battery and 500D (excellent lens) on Ebay when the Dimage 7 becomes available if it is as good as it sounds.

I know that the Dimage 7 will have issues and limitations too. I also know it is not fair to compare a $1500 camera to a $1000 camera. However, the only way to get the attention of a large company like Canon is to take our business elsewhere until they improve their attitude towards their customers.

I have rambled more than enough:) Take care and happy shooting, Greg

Marcos Romero wrote:
All the complaints I hear out there are about what? That the G1 is
not perfect? Agreed. Show me another camera under $1000 that is
perfect. What would you choose, what could you choose?? S75,
hmmm..... 128MB memory stick or 512MB CF/1GB MD. Also I find that
the cycle time of the camera is extremely slow. You click on the
shutter to take a picture, and it just doesn't work, no beeping no
indication of why, it just won't take a picture. I used one this
week, and got extremely frustrated in a very short time. Not to
mention that the focus misses much more often than the G1. From
everything I've seen on the D-30, they have come as close to
perfection as I've seen yet. But the cost is 4x as much before you
even get a lens. Quite a price to pay for perfection(??). Sorry
that all of your experience hasn't been rosy, and sure there are
things I don't like about my G1. But as it's the 7th Digicam I've
owned, there have been things I have hated about each and every
one. We have to remember that this is a new technology. But, all
the money and research of the camera companies is being put into
digital technology right now. Is it perfect, hell no. But, every
year it gets better. It usually takes about 20 years for most
technologies to mature, Digital imaging has a way to go.

My challenge is this, show me another camera under a $1,000 that
has less than 3 flaws with it, and I'll buy it for you.

Marcos

Kevin Bjorke wrote:

I am personally sick and tired of dealing with the G1 being out of
focus; of the G1 refusing to cooperate with standard gear or even
Canon's own gear; and of Canon's almost Microsoft-like attitude
against its customers (akin to the attitude of cigarette makers,
who view their customers as property). I've worked quite a lot with
the camera. I am a professional shooter and cinematographer and I
know what I'm doing. I've used Canon gear since the mechanical F-1.
I made web sites and solicited help, spoke to Canon techs on
numerous occasions all over America, and really believed that it
was just a matter of me learning to use the camera adroitly that
would make it as capable as, say, and Argus C-3. But it's not. The
G1 is so full of bugs and dead-ended broken features that my
patience with it is really at an end. Watch for mine (along with a
550EX and a wireless controller) on Ebay or in the Honolulu
newspapers soon. I'm buying something else.

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