Canon’s attitude: what do you think?

Started May 15, 2001 | Discussions thread
nahau Senior Member • Posts: 1,357
Re: Canon’s Spin Control

Hi Kevin,

Agreed 100%. It's all to often that manufactures make claims and then do not back them up...especially "after the fact"! For all that the G1 is, it is a sorry thing that Canon does not take a more positive attitude via customer support. The least they can do is "admit" that there is a problem, then correct it. Is that too much to ask a company to do?? I did write Canon as I said I would, and am awaiting an answer.

To Peter,

I do own a 420EX, and yes the flash fires full strength in manual. I had to bounch to avoid heavy overexposure, and it seems that the apeture follows as expected with the other words, exposures are correct. There must be other things going on in addition to full manual than meets the eye.

Kevin Bjorke wrote:

Samath wrote:

Canon make a camera and they make a flash gun to fit on it. You
bought a flash-gun which Canon does not support fully ( I say fully
as it fires the flash). Now you want Canon to make their camera
compatible with your flash gun.

No he just wants Canon to support the same industrial standards
that Canon CLAIMS to support when they participate in the ISO flash
trigger working group and when they place an ISO-standard hotshoe
on the top of a camera they label as suitable for "professional"

If Canon has topped the G1 with a proprietary connector (as Nikon
and Sony do), that would have been appropriate. But they didn't,
because Canon wanted to sell more cameras to people who know how to
use flash. The fact that the camera works improperly in the very
applications for which it was advertised is at best a screwup and
at worst an underhanded trick -- either way it could be argued that
since the camera is inapproriate for the purpose for which it was
marketed, it violates the US Uniform Commercial Code and Canon
should be obligated to fix, buy-back, or replace those units.

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