Canon’s attitude: what do you think?

Started May 15, 2001 | Discussions thread
Phil H Junior Member • Posts: 46
Re: Ok...so what action do we take?

nahau,

I think you're right - the more e-mails Canon gets the more likely they are to do something. Times like this I wish I had a law degree. There must be a way to get them for deceptive advertising or something.

I haven't modified my 283 yet to reduce the trigger voltage so I can't try it with my G1. I'd feel really stupid if I complained to Canon then found I didn't have the problem - I know it's not very likely!

Phil H

nahau wrote:
Hello Michael and all,
I have read this thread with interest, and have tried and
experienced the exact problem using a Minolta 360PX TTL/Manual
flash. It is definitely a Canon screw up!!
SO.....What do we do about it? We can all sit here and complain
and hope Canon somehow reads this thread...OR...we can all send an
e-mail to Canon at least to show that there are many of us that
don't like this "annoyance"! I for one will e-mail Canon
today...and if enough of us do it, maybe they will give a better
response to the problem...of course this is "wishful
thinking"...but I'm gonna try anyways!
nahau

Michael W. wrote:

Below is an inquiry I sent to Canon and their reply. Quite frankly
I’m very disappointed in Canon’s attitude. Isn’t
it consumer’s right to expect that their product is to work
properly with “industry-standard” accessories unless
otherwise stated? Please voice your opinion.

Your inquiry as follows: *****
Flash with non-Canon flash is over exposed as if aperture is full
open at 2.0, regardless what the actual aperture setting is.
Flashes used: Vititar 283, Sunpak 383. Can this problem corrected
by sending in, or is Cannon planning to issue a fix via firmware?
Canon response as follows: ******
Dear Michael

Canon only designs,tests and manufactures accessories for our
products. It is therefore up to other manufacturers to meet our
standards and abilities.

Thank you for your inquiry

Canon USA

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Michael

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