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Canon does it RIGHT- announcement

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kgirls

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Canon has done it right this time to issue a statement almost right away that they acknowledge there is a problem with the 5D Mk II and that they are working on it.

http://www.dpreview.com/news/0812/08121902canon5ddots.asp

I think a lot of bad feelings and mistrust about the 1D III AF could have been averted just by acknowledging there was a problem at first and they were working on it with a firmware update.

P.S. I have never had any issues with my 1D III and love it.
--
kgirls
http://www.geistphotography.net
 
Agree. Luckily my 1D3 was manufactured after the announcement of the 'final' fix. I believe and expect the fix was final :)
kgirls said:
Canon has done it right this time to issue a statement almost right
away that they acknowledge there is a problem with the 5D Mk II and
that they are working on it.

http://www.dpreview.com/news/0812/08121902canon5ddots.asp

I think a lot of bad feelings and mistrust about the 1D III AF could
have been averted just by acknowledging there was a problem at first
and they were working on it with a firmware update.

P.S. I have never had any issues with my 1D III and love it.
--
kgirls
http://www.geistphotography.net
Click to expand...
 
They have to do it right at the first time. They shall do some tests before releasing it to the market.

I won't be a beta tester of Canon.
 
"1. “Black dot” phenomenon (the right side of point light sources becomes black)

When shooting night scenes, the right side of point light sources (such as lights from building windows) may become black. The phenomenon may become visible if the images are enlarged to 100% or above on a monitor or if extremely large prints of the images are made."

That's not the whole truth though. The black dots can also appear in any scene with small specular highlights, such as metal lit by flash.
 
... not let flawed products out the door time after time...
--
EJP
 
I agree to some extend.

The "black dot" issue is some thing that you only anticipate for testing after customer complaint.

The "banding" issue seems to be a candidate that CANON may have found in their quality department. But as before you have really a high variance in shooting conditions.

Cheers

Thomas
 
I doubt that they knew about the issue. They typically test by providing pre-production cameras to select pros who shoot what is important to them professionally. The pros report back their experiences and make suggestions. Perhaps the stable of pros did not shoot anything that really made the issue apparent. Perhaps the pros are mostly interested in the appearance of an image under typical viewing conditions. Perhaps, the pros would have considered the other issues in the images as more important. I don't really know but it does not seem at all unreasonable that a testing program might miss something like this particularly if it had not happened before. Testing programs do much better with a specific issue the second time around.
--
Leon
http://homepage.mac.com/leonwittwer/landscapes.htm
 
These problems would not have affected me anyway, but it's great to finally see a camera company stand up and admit to flaws at launch, rather than months or years later. Nikon will now have to do the same.

Great news for everybody!!

Sal
 
Good stuff, and fairly quick (for Canon) to acknowledge the problem.
Let's hope the firmware update does the trick.
 
Sal Baker said:
These problems would not have affected me anyway, but it's great to
finally see a camera company stand up and admit to flaws at launch,
rather than months or years later. Nikon will now have to do the
same.

Great news for everybody!!

Sal
Click to expand...
Yea right, they stepped up for the defective 4500.00 1DmkIII and did a bunch of nothing for most early adopters

--------------
Best
Shaun
http://shaunnycgraphics.com
 
In the 30 years I have been buying software based products I have only once seen a product that was perfect on release, and it was a relatively simple device - a calculator. It is just not possible to build perfection at the level of a 5D2. There are too many possible places for something to go wrong.

If you insist on perfection on release it will never get released.

If you don't want to be a beta tester, then don't buy complex stuff like DSLRs the day it comes out. People should know that by now.

The fact is these problems are relatively small flaws that do not prevent normal functioning of the equipment 99.999% of the time. Many people are enjoying their cameras just fine right now.

Your idea would not stop issues from being found on release (these will always happen) and it would stop people from having this camera.

This is a wrong, dumb idea.
andyyau said:
They have to do it right at the first time. They shall do some tests
before releasing it to the market.

I won't be a beta tester of Canon.
Click to expand...
 
kruger said:
Sal Baker said:
These problems would not have affected me anyway, but it's great to
finally see a camera company stand up and admit to flaws at launch,
rather than months or years later. Nikon will now have to do the
same.

Great news for everybody!!

Sal
Click to expand...
Yea right, they stepped up for the defective 4500.00 1DmkIII and did
a bunch of nothing for most early adopters
Click to expand...
Exactly. But now they have admitted the problem in writing, a few weeks after it was noticed by users. They didn't do anything like that with the 1DmkIII.

Great news!

Sal
 
I have some ideas for you. please pick at least one:

1. Get a life.
2. Hold breath while waiting.
3. Drink only decaf.
4. Take a chill pill.
wildlife1212 said:
must see the result of firmware first

does it degrades other function

am waiting...
Click to expand...
 
Sal Baker said:
kruger said:
Sal Baker said:
These problems would not have affected me anyway, but it's great to
finally see a camera company stand up and admit to flaws at launch,
rather than months or years later. Nikon will now have to do the
same.

Great news for everybody!!

Sal
Click to expand...
Yea right, they stepped up for the defective 4500.00 1DmkIII and did
a bunch of nothing for most early adopters
Click to expand...
Exactly. But now they have admitted the problem in writing, a few
weeks after it was noticed by users. They didn't do anything like
that with the 1DmkIII.
Click to expand...
I doubt none of these reputable camera manufacturers deliberately hold back this sort of problem information. But I also doubt they will acknowledge any systematic design or manufacturing fault before they have been verified such exists.

So I guess this "black spot" case was easy to verify, and thus acknowledge. I also guess the 1D3 AF problem was more problematic to find the root cause, and thus it took time to provide that info to us end users.

Just getting user complaints, even from reputable photographers like Rob Galbraith, is really not the sort of truth that a company would come out to say "yes, we have got user complaints, but we have not found any problem in our devices". I do not though remember if Canon ever denied or claimed there is no problem in their 1D3 AF - but I'm sure if that has happened someone will tell it to me very soon.

Just my 2 cent.
Sal Baker said:
Great news!

Sal
Click to expand...
 
I don't think Canon was aware of the problem before release. Perhaps for future releases they should recruit extreme pixel peepers to test their pixels and Rob Galbraith to test auto-focusing.

This may sound like a joke but it would catch problems before release.
--
kgirls
http://www.geistphotography.net
 
I have no beef about this as a Nikon shooter (I would feel just as disappointed in them if it were happening on their equipment) but as an engineer that makes a living off of developing and releasing consumer products for purchase at retail, I would have to disagree completely with the notion that “Canon has done it right” by quickly acknowledging that they have a problem with the performance of their product.

To do it right would be to release the product without such an issue, even if it meant losing out on the Christmas sales season.

Nope, sorry. I’ve been involved with situations like this. Where the issue is seen in testing but some people within the corporation want to convince themselves that the problem is either too small or two random for customers to notice, or they just want to believe that their customers will notice, but won’t care. Either way it occurs because they are too worried about the project schedule and not in touch enough with the customer.

You can tell they are still in denial about how the issue is affecting their customers. Just read the last bits on the release where they comment that “may become visible if the images are enlarged to 100% or above on a monitor or if extremely large prints of the images are made.” Come on, people don’t buy a 5D to make 4x6s at Sam’s club. Don’t patronize your customers. Deliver quality product from the get go without firmware gremlins.

-Suntan
 
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