Nikon to offer D600 replacements if 'spots' continue

I sent it in 3 times. Once they cleaned it, 2nd time they replaced the shutter, 3rd time they sent back a D610. Thank you Nikon (in Germany) :)

The behaviour of Nikon concerning the D800 (focus) and the D600 (spots) problems was/is catastrophal. Too long they did nothing at all.
Therefore I decided to buy no more Nikons.

PS. And their mirrorless politics, commitments and mockery is quite sadly too...

The Big question is..can Nikon be trusted? Is Nikon a reliable Brand anymore?

Welcome to the world of creative photography, Nikon introduces a new revolutionary camera that adds salt and pepper to your images enhancing your pictures flavor... the new D600 is....

Buy either m43 (Olympus and Panasonic) or Fuji X-systems. These cameras have great IQ, are feature-rich, and are built very well. Time for you misguided FF fanatics to get a reality check and dump your dinosaurs.

Nikon should have issued a recall from the beginning so none of this mess would have happened.

At least!

What a mess it was to obtain this. D600 was a fail, a big huge fail for Nikon, that eroded my confidence on this company.
D600 should have been a huge incredible success with it's qualities and tag price on the full frame market, and instead of that, it was a mess for a lot or loyal Nikon consumers!

Every time a product gets these kind of issues, it is really an opportunity to create loyal and forever happy customers.

And yet, so seldom is the opportunity taken ...

Bausch & Lomb, IBM, 3M, Rolls-Royce, Kodak, Nikon, etc., names that meant something. The DSLR is still Nikon's mainstay for a good percentage of working photojournalists, wedding photographers, commercial photographers, etc. They expect and deserve the best.

I always say, this is where Pentax-Ricoh, Sigma, Samsung must compete in-CUSTOMER SERVICE AND WARRANTY SUPPORT. I hope Sony and Fuji are taking notes.

Truly unbelievable.... one of well-known Japanese companies that should pride on implementing Lean Manufacturing Principles, where quality is built into the product; NOT inspected and checked for at the end of manufacturing when the product is produced.(Actually, was there any quality control of any kind in case of D600 manufacturing???)

Furthermore, denials for more than a year about the issue, and the latest announcement that the shutter will be replaced if NECESSARY (*determined by whom? Nikon? they already stated for more than a year the problem did not exist!!!) are all just adding to total hypocrisy, and all that coming from a Japanese company?

The future is bleak indeed... how can a consumer possibly expect to buy a quality product these days?

Nick

... just to think, if the DPreview editors had probed Nikon on these matters at CP+ — rather than the list of softball questions they tossed Nikon execs — DPreview could have taken some credit for this change of heart.

dear editors, please don't waffle on these matters just to repeat the same mistakes next time. :)

Nikon's quality control isn't even good enough for the Chinese.

I don't know what all the fuss is about - I've never had a problem with spots.

p.s. check out my latest flickr galleries at

Flickr.com/AdorableDalmatians
Flickr.com/TeenagePortraits

and

Flickr.com/BacteriaMacroFun

Spots are a feature, not a defect. They make your photos unique. :-)

Nikon you can kiss my Ass , i spent a lot of money on ur gear , and was slapped in the face many time with this camera . i was told that the D600 had no issues that you were aware of now that its a know fact you care about ur customers after so many have invested hard earned money .

I will never buy another nikon product again , not that you care .

Sounds like a good time to buy a 2nd hand D600, free lifetime warranty on the shutter!!! and they are going cheaper because of this issue

Don't buy Nikon until they solve this issue. My D800 got oil spots now cleaned but still I got some again. After the Nikon D7000 there wasn't any camera that doesn't have oil spots. Even a friend of mine got the Nikon D4 same problem. It crossed my mind that they use cheap coating sensor. I have a D300 and a D700 no oil spots . The D300 and a D700 got spots but dust spots and removed by the camera itself. I am getting back to them. I even got the D600 a very good camera even better than D800 but too much oil spots and they asked me to replace with the D610 and I got a refund. Now I lost my trust in Nikon. What a pity for Nikon!!! The best way for Nikon is first they have to eliminate this issue if they want success. GOOD LUCK NIKON!!!!

Way back in 2005 / 2006 Nikon did the right thing by replacing D70 defective batteries for free, including free shipping and handling.

That was a gesture every Nikon user loved and Nikon hater admired, respected, and became jealous off...

Fast forward 2014...

WAHAPEND?

.

Perhaps Nikon should offer to replace your defective D600 cameras with a Canon 6D or a Sony A99?

Nikon behaviour regarding this issue has been shockingly bad. The way they treated their customers before the Class action and the Chinese government ban was disgusting. Igonring the issue and then launching a new model with the fixed issue (making the D600 value plummet). Truly disgusting. Nikon seems to be going downhill, uninteresting products at riculous high prices (V3, DF), treating their loyal customers like s*it, afraid to go into what is likely the future of cameras to not cannibalize its bread and butter DSLR business... They depend mostly of the camera divison, unlike most other competitors, so it wouldn`t surprise me if they go bust in some years.

I am an owner of the D600 with the spots appearing on the photos. But I am very curios with regards to this statement: "Nikon will replace it with a new D600 or an equivalent model".
If the Nikon D600 is defective, how come they are going to replace my camera with another defective one? Unless there is a particular model of D600 that doesn't have that problem, then what solution is it to replace a faulty one with another faulty one?
Why not say right away replace it with a D610!
Truly? I don't understand their logic...!

FWIW:

D610 has the same oil spot issue as D600 as seen in users' Review. It seems a QC issue plus bad design.

BTW: D610 has more other issue than D600.

I will wait for D620.

what a complete utter fiasco on Nikon's part

I've sent my camera in 4 times (twice AFTER the shutter was replaced) and now I've requested a replacement under this advisory. Here's the response:
"This advisory has no end date, so please send it in when you have a break in your schedule. I do see that your camera was in before, and for that I apologize, however, the above Service Advisory procedure was created after the last service."
This is so frustrating. I just sent it in 3 weeks ago, now they want it back. I'm hoping that they just keep it this time.

Let's see, how many times are they going to try to clean the sensor (which we know is only a temporary fix) before replacing the shutter? NIKON writes: "...we will continue to offer users of the D600 a special service with which cameras are inspected, cleaned, and IF NECESSARY, shutter and related components are replaced free of charge". I think they are betting on buyers not sending their cameras back for cleaning too many times, hoping they'll give up. I thought the shutter would be replaced if I sent my D600 back, but apparently they are going to try to only clean it an indefinite amount of times first. Apparently they haven't learned their lesson yet.

If they knew only some cameras had the issue, they should be able to give a serial number range before they fixed the issue in production. It sounds like they didn't even try to fix the issue (or they would be able to say, after serial ##### , the issue has been fixed).

Nikon dare not to get on a trial, which will further degrade its brand image. We're talking stocks of piles of hard evidence here.

"if a number of multiple granular black spots are still noticeable in images captured with a D600 upon which the above service has been performed several times, Nikon will replace it with a new D600 or an equivalent model"

Wow. That's unimpressive. Normal policy is that most companies will replace after ONE failed repair attempt....

OIL SPOT, 1DX, 1DX
WHEN DOES IT END?

Nikon is doing the right thing here, and I congratulate them for it.

However, it should not have taken so long for Nikon to come up with this replacement policy. Nikon's delay on fixing the issue has cost them untold goodwill.

Nikon should have studied Tylenol's example. When poison was found in some Tylenol caplets, Tylenol did such a good job getting the problem taken care of that their handling of the problem is now taught in case studies in business schools.

Tylenol's strategy was really simple: Advertise the problem, don't try to hide it. Then fix it through recalls and replacement product.

Tylenol recovered completely from what could have been a brand killer. Let's now see if Nikon does as well.

“There's a lot to like in the Nikon D600. In fact, really, there are very few areas in which it can be legitimately criticized given its market position and price point.”

Maybe this endorsement on Gear Shop should be taken down since there is a lot to the contrary in what is going on?

Pentax :)

TOO LATE.

Brand respect can never be bought by even a brand new camera on a stick.

.

I have used Nikon from film time, and have not though about changing camera brands. Until now. This total lack of communication, and lack of desire to inform the enthusiast camera population is disgusting. Sadly, I have a nice collection of Nikkor lenses.

Will Canon now do the same for the 1DX