Nikon has released a statement explaining why some D5000 owners have been asked to return their cameras for a second time. The company says it developed an enhanced preventative maintenance procedure after it had started servicing cameras so 'a small number' of customers will need to send their cameras back again. It has also updated its list of affected serial numbers under the original service notice.
Nikon would like to confirm that it has contacted a small number of D5000 customers within Europe that have previously sent their cameras in for repair following the recent Service Notice, asking them to re-send their cameras in to their local service centre for further repair work. Subsequent to the publishing of the Service Notice and the adoption of the preventative maintenance, an additional and enhanced procedure was developed. A small number of D5000 cameras in Europe were not initially treated with this enhanced procedure so we are asking customers to return them to us for a short time. The process of repairing affected D5000s is being handled in a fast and efficient manner and we are committed to maintaining this level of service so that the issue is fully resolved within the near future.
In addition, Nikon recommends that all D5000 customers check the updated list of “Affected Product Serial Numbers”, further to the following Service Notice as additional product serial numbers have been added.
We sincerely apologise for any inconvenience that Nikon customers may experience as a result of this issue. Nikon remains committed to providing only the highest quality photographic products and hopes that you will continue to choose Nikon for your imaging needs.
Aug 9, 2012
Aug 9, 2012
Aug 9, 2012
Aug 8, 2012
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