Nikon defends decision to stop supplying spares to independent repairers
Nikon USA has defended its decision to stop supplying spare parts to companies outside its authorized service network. Its intention is to deliver 'the best service experience to the customer,' says David Dentry, General Manager of Customer Relations at Nikon Inc, explaining that the complexity of modern cameras and the need for specialist analysis and calibration tools meant that repair attempts by ill-equipped retail or unauthorized repair shops could end up causing delays, increase the cost and risk voiding the camera's warranty. However, an independent service center we spoke to said its statements misrepresented the situation and is likely to mean small repairs take longer.
Nikon's Dentry says the move comes to ensure cameras are repaired properly with the right parts: 'Cameras are now far more technically advanced, and require testing equipment for a proper diagnosis and proper tools for adjustment and calibration. Years ago, you could look at a camera and diagnose a worn gear or some physical issue. Now cameras are advanced microcomputers and require skilled technicians and specialized tools to fix a camera and calibrate the focus of lenses to properly assure adherence specifications.'
'The benefits for the consumer were top of mind when implementing this policy. A consumer’s products are repaired properly in a timely fashion, often times with less waiting time and less cost to the consumer. Consumers can also have confidence in their cameras service, as authorized dealers receive factory training, tech bulletins for recent products, and possess proper tools for diagnostics and adjustments.'
Dentry suggests using independent servicing is something of a lottery: 'Often times, a retailer or unauthorized repair shop would attempt to repair a camera even though they were not able or equipped to make such repair and thereafter would have to send the camera to a Nikon authorized repair facility for proper repair, at the cost of increased wait times. Overall, this led to many delays and in the end increased the cost to the customer. Additionally, as with most consumer electronics, if there is evidence of improper repair, a camera warranty would likely be void.'
The mention of warranties is odd, an independent service center told us: 'most of our business is post-warranty work. Why should people be paying us for work if it's paid for under the warranty?'
He also dismissed the idea that damage during repair is commonplace: 'there are literally thousands of pieces of Nikon equipment being serviced by independent stores. We've been in business since the 1950's and there are plenty of businesses that have been here for 30, 40 years. 'They're lumping everyone together. Yes there are some places that are one guy working out of his house who thinks he can repair a camera, but that's not the all of us - we've had guys here working for 20 or more years. These are people who have trained at the Canon factory or the Nikon factory or the Sony factory.'
|Modern DSLRs feature complex electronics as well as traditional precision engineering|
'There are some tools and pieces of equipment that are too expensive for us to buy, or that we wouldn't use often enough to make it economic, and in those cases we send the cameras back to the factory. But this move means even small things will have to go back to the factory,' says the independent business.
Dentry points out that independent service shops can apply to join the 20 centers authorized to repair its DSLRs in the US, and says they can contact their local Nikon rep or the Nikon Inc. repair department for an application and Nikon tool requirement list and training information.
But the cost of becoming a Nikon authorized service center is prohibitive, the independent service center claims: 'There's an item on that list that costs $32,000. Overall you need to buy equipment costing over $160,000 and you sign a contract agreeing they could cut you out tomorrow. The cost of equipment, that only works with their products, is more than the cost of what every other manufacturer requires, put together.'
'We have a relationship with all the manufacturers - if it requires a specialist piece of equipment for the work, we send it back.'
'Independent servicing allows quicker repairs'
'It's odd to be someone's customer for 40 or 50 years and then be told 'we don't want your money anymore. The majority of businesses like ours are family owned. This takes business out of the local economy.' Ultimately, though, the option of turning to independent servicing is in the customers' interest, he says: 'Independent servicing allows small repairs to be done quickly'
'We're not sure what happens next - we haven't yet heard officially it they're completely cutting us out or if they'll allow their service centers to re-sell parts, or if some people will self-import components. We won't go down that route but I'm sure some will.'
|Autumn by valenttin|
from Harvest Festivals
|Cardinal, Male by paul katinas|
from A Big Year - birds
|.. by Amar Vignesh|
from Unintentional Blur
|Sir Mick Jagger by HetFotoAtelier|
from - Concerts : When The Lights Come On -
If you're set on investing in a seriously capable compact, no doubt these two cameras will be on your list. Here's how they square up.
Adobe's experimental Project 'Deep Fill' is an incredibly powerful and impressive, AI-powered version of Content Aware Fill. Watch the demo to see this amazing tool in action.
LEE has released a new series of Reverse ND filters that are most opaque in the middle and become progressively clearer towards the top. This makes them ideal for capturing scenes where the sun is close to the horizon.
A former New York Times photographer is suing both the newspaper and its photography director Michele McNally for over $500,000 for age discrimination and unfair classification as a freelancer for nearly a decade.
"CPS Platinum members will now enjoy next-day service, with equipment serviced and shipped the business day after an estimate is approved. For repairs that will take longer, Canon will offer next-day loaner equipment."
Irix is introducing a new filter system called the Irix Edge 100. The ultra-light, ultra-thin system is build specifically for wide angle lenses like Irix's own 15mm F2.4.
After conducting a series of safety tests, the FAA is recommending that all airlines ban cameras and other electronics with Lithium Ion batteries from checked baggage. The agency believe the risk of a catastrophic fire and explosion is too great.
The Pixentu jackets keep you and your gear warm and dry, offering useful features like lens and tripod pockets, in addition to some quirky ones like an extended hood to protect your camera from the rain.
Adobe gave the audience at MAX a sneak peek at some exciting new technology its developing. It's called Adobe Cloak: a highly capable Content Aware Fill-like feature for video editors.
Earlier today, Flickr moved its photo book printing service over to a third party services, and stopped offering any wall art options entirely.
The patent details a flipping rear LCD screen so large, Canon has had to hide the rear dial and several buttons underneath.
We've added a selection of extra images to our Nikon D850 gallery. As part of the process of rounding off the review we made sure a number of us had shot the camera in a variety of situations, we've added those shots to the gallery to give a broad cross section of how the camera performs.
Wiral LITE is an affordable, easy-to-use cable cam system that can do things a portable slider simply can't do, and go places no slider would dare go.
Not happy with the recent demise of Lightroom as a stand-alone, subscription free service? Macphun's got your back... or they will in 2018.
Once connected to a PC, Mac, tablet or smartphone, Pholio automatically searches through the device storage and backs up all images and videos—complete with auto-tagging and intelligent search capabilities.
The 360 Round uses eight horizontally positioned camera pairs and one upward-pointing single lens to capture and livestream panoramic 4K 3D content.
Introduced just three years ago, the Samsung NX1 was both a technological tour-de-force and a great camera to use, earning one of the highest scores we've ever awarded and winning our 2015 Innovation Award. But its short-lived run in the photo world leaves us wondering what could have been.
The Fujifilm X-E3 is styled like a classic rangefinder, but features a built-in touchscreen, AF joystick, and electronic viewfinder – truly an old school meets new type of camera. Lay some eyes on our sample gallery to see how it performs in the real world.
Like it or not, Adobe is embracing a cloud-centric, AI-rich future with the introduction of Lightroom CC. And that's a great thing, though you may not see it now, argues Rishi Sanyal.
The announcement of a more cloud-integrated Lightroom product sees the death of the company's standalone version. This need to make payments in perpetuity (whether you choose Lightroom Classic or CC), chips away at the idea that your Lightroom library is a long-term solution, argues Richard Butler.
The XPro-C 2.4GHz wireless flash trigger that Godox released for Canon users last month now has a Nikon equivalent—the aptly named XPro-N. Sony, Fujifilm and MFT versions are in the works.
In the aftermath of hurricanes Harvey, Irma and Maria, camera and lens maker Sigma is extending its standard product warranty to cover damage caused by these three natural disasters.
The F4 Plus can can capture 360° stills, videos and broadcast livestream footage at 8K resolution... that's 7680 x 3840 pixels!
Lightroom is hogging the spotlight at Adobe MAX, but Photoshop CC got some substantial improvements as well. Find out what's new in the latest version of Photoshop CC.
The aptly-named 'Nude' app automatically detects NSFW images on your iPhone, moves them to a protected vault and deletes the original files in the camera roll and on iCloud.
The Zeiss Milvus family of manual-focus full-frame lenses just gained a new member. Meet the Zeiss Milvus 24mm F1.4: a fast, rugged new lens designed primarily for landscape and architecture photography.
Lightroom has built a brand new Lightroom CC from the ground up to be faster, easier to use, and cloud-based. The application formerly known as Lightroom CC will continue to exist, and will go by "Lightroom Classic CC."
Google Research did a deep dive on the Pixel 2 smartphone's background-blurring portrait mode that uses neural networking and dual-pixel technology instead of a dual-camera setup.
With the arrival of the PowerShot G1 X III, there are now seven Canon cameras built around the 24MP Dual Pixel sensor and Digic 7 processor. We take a look at the differences and what might prompt you to choose one over the others.
Meet the HP ZBook x2. The so-called 'world's most powerful and first detachable PC workstation,' it was built with creative professionals in mind, and is being debuted at Adobe MAX.