Previous news story    Next news story

Nikon issues statement on rumored D600 / D610 swap-outs

By dpreview staff on Jan 31, 2014 at 06:00 GMT

Reports have been surfacing that Nikon is issuing new D610 cameras to customers who send in their D600s for service. It's hard to substantiate, but Nikon Rumors has been collating reports from Europe and the US which seem to show that some customers who send their D600s in for service specifically related to the now notorious dust accumulation issue have been receiving brand new D610s in exchange. 

We asked Nikon for a statement on this issue, and received an unusually quick reply:

'Nikon Inc., is committed to serving the needs of our customers. All our customer service inquiries are handled on a case-by-case basis.'

This typical non-committal statement doesn't confirm the truth of the reports, but crucially it doesn't deny them either.

'Case by case' is the important phrase here. We'd be very surprised if it was standard policy to replace dusty D600 bodies with D610s, but it's not impossible that if the problems with any given camera are so severe as to make conventional cleaning or repair uneconomical, a swap-out might make sense. And if a few customers get a nice surprise and tell their friends about it, well - so much the better for Nikon.

808
I own it
167
I want it
93
I had it
Discuss in the forums
223
I own it
223
I want it
27
I had it
Discuss in the forums

Comments

Total comments: 118
12
ronwilner
By ronwilner (1 month ago)

Just received my replacement shutter system for my D600. It appears to have fixed the issue. But I too am concerned with Nikons handling of the problem. Like Toyota - they appear to be more interested in profits than customer concerns. If "some" people are receiving new D610's as replacement equipment why wasn't I given the option to upgrade - I would have paid the difference. That being said - after nearly 40 years with Nikon equipment - film to digital - over $10,000 in gear - I'm done. It's time to break the ties and move on to other gear. Four thirds looks like the future.

0 upvotes
lap777
By lap777 (2 months ago)

Here is the answer you will get from Nikon Canada (already "canned", got it exactly 5 min. from being submitted, and it would have taken more than 5 minutes to write..)

Thank you for contacting Nikon Canada.

We would like to stress that Nikon Canada does not have any D600 to D610 upgrade programs in place, and we do not plan to implement such measure in the future.

Under certain conditions, dust can be either on the camera's sensor filter or on the rear of the lens due to environmental factors. Dust on digital photos can become visible, especially at minimal f/stops. We would suggest using the camera's cleaning function several times as described in the manual. If the dust still appears (in normal photos) the camera should come in for a professional cleaning and service if needed. Once inspected by a technician, appropriate actions will be taken.

0 upvotes
lap777
By lap777 (2 months ago)

Update: and if you insist, you still get:
"We will not provide a swap, only service."

0 upvotes
gtpete639
By gtpete639 (2 months ago)

The D600 debacle was last nail in the coffin for me and Nikon.
After 5 years and 10K worth of gear, I sold it all and have moved to Fuji.
At least Fuji listen and respect their customers.

Never again Nikon..... never!

2 upvotes
lorenzo de medici
By lorenzo de medici (2 months ago)

'Nikon Inc., is committed to serving the needs of our customers. All our customer service inquiries are handled on a case-by-case basis.'

Yeah. Well. I went through the usual goat rope with my D600, I must have talked with 10 different Nikon service reps, there was one shutter replacement, finally I just told them I was tired of them and I would deal with it myself. Fortunately my guess that the problem would resolve over time was correct. Now it's fine. I understand that not everyone has had the same experience. The whole thing left a really bad impression on me, I still like and buy Nikon gear but I won't buy any new camera they issue until it's been out for at least a year. They handled the whole mess quite badly and made a lot of people angry. If they're pacifying the last few with new D610's, great. It won't repair all their previous screw ups.

0 upvotes
Paulo Goulart
By Paulo Goulart (2 months ago)

So, maybe Nikon was right in first place (at least some of the "10 different Nikon service reps")...

0 upvotes
NewForce
By NewForce (2 months ago)

I've heard some reports that some new D610 was still inherit with old D600 dust/oil-gate issues.

Comment edited 1 minute after posting
0 upvotes
LP0WELL
By LP0WELL (2 months ago)

I'm very concerned about Nikon's failure to address their quality control problems in a forthright manner. When prominent independent reviewers confirm persistent reports of serious flaws in your product, it is time to take affirmative steps to reinforce the confidence of loyal customers. At this point, Nikon should have already sent recall notices to all registered D600 owners explaining the technical issues and the procedure for returning the camera for warranty service.

Unfortunately, the D600 oil-spot debacle follows on the heels of the recent D800 left-side focus alignment fiasco. These are not Xboxes or iPads, they are among the finest tools available to professional full-frame photographers. Nikon's high-handed NPS program is not an acceptable substitute for prompt and reliable service and support. In practice, I no longer rely on this manufacturer, but on trusted third-party refurbishment and rental vendors who graciously treat me as a valued, long-term customer.

2 upvotes
M Lammerse
By M Lammerse (2 months ago)

The best answer they can give. Not only to those with a real problem, but more so to those who suddenly have a problem.

Comment edited 12 seconds after posting
2 upvotes
Stollen1234
By Stollen1234 (2 months ago)

Dust Collector Cameras is the latest Nikon Invention

1 upvote
samhain
By samhain (2 months ago)

That's the lamest auto-response ever. Lol @ Nikon.

That being said- wouldn't sending in your camera for repair and getting back a new updated model be a good thing? I'd be stoked.
Who has a problem with this?

Comment edited 3 minutes after posting
1 upvote
traildigger15
By traildigger15 (2 months ago)

"This typical non-committal statement doesn't confirm the truth of the reports, but crucially it doesn't deny them either."

This has got to be one of the worst statements in the world. you CANNOT draw any conclusions based on NO evidence. Declining to speak is not reason to believe either postulation, it means there is no observation to be made, and therefore, no conclusion to be extrapolated from the observation.

The same logic could be used to walk into a dark room, not see anything, and conclude that you wandered into Narnia at night. It doesn't add up.

I wouldn't say that I expect superb quality of news from this site, but this is the lowest of low quality reporting I have ever seen. Please keep the baseless speculation out of articles categorized as "news" from now on, please.

3 upvotes
Duckie
By Duckie (2 months ago)

Thank you for DP Review for early exposure of this issue. For Nikon, I still need this company alive, not that I like it; I just need it! A company you hate to love!

0 upvotes
rondhamalam
By rondhamalam (2 months ago)

What do they do with the D600 after the swap?
Resell it?

1 upvote
carlgt1
By carlgt1 (2 months ago)

I imagine they can refurbish it and resell it to cheap full-frame enthusiasts and still make out....

1 upvote
Stanchung
By Stanchung (2 months ago)

It's an expected statement.

Nikon Japan would be losing a lot of $ if this is true.

Probably applies to those serious cases only. Especially those who demand perfection and those who's shooting style makes it very noticeable, the f16 on gang.

Leaving out those owners who didn't really notice especially in f2.8 or below and those that basically left it in the dry cabi after that one holiday.

0 upvotes
Rich_Ram
By Rich_Ram (2 months ago)

Most posts seem to be from people with no firsthand knowledge; I have a question for those of you… what if people started posting bad & inaccurate reviews about your photography? Solely from hearing about it on the web? From people that you never met, worked with or for?
I don't feel that because we are anonymous, we have the right to screw with a company's reputation... my D600’s oil / dust issues surfaced in the 10th month & approx. 12,000 actuations. I took the Camera, lens & 6 year old flash unit to the LA service center.
Nikon replaced the shutter mechanism, adjusted focus on camera & lens, fixed my out of warranty flash (free); I dropped of the camera on Tues & they called me on Fri to tell me it was ready.
In an ideal world, I would have never needed to go for repairs; since I don’t live in one, I’m happy they honored the warranty & then some!
This is firsthand experience, an experience that does not substantiate all the internet stories!

16 upvotes
AbrasiveReducer
By AbrasiveReducer (2 months ago)

One thing this has taught me is that if you are not experiencing a problem, the problem is overblown, exaggerated, way out of proportion. If you are experiencing the problem, its not exaggerated or overblown. Funny how that works.

4 upvotes
Horshack
By Horshack (2 months ago)

There's a famous Truman quote along those lines: "It's a recession when your neighbor loses his job; it's a depression when you lose yours."

5 upvotes
PamlicoKid
By PamlicoKid (2 months ago)

…and people will complain.

3 upvotes
Norshan Nusi
By Norshan Nusi (2 months ago)

Sad but true. I'm seeing this as a good thing, some people just seeing this matter negatively.

1 upvote
AbrasiveReducer
By AbrasiveReducer (2 months ago)

I doubt that people who receive a D610 for their D600 will complain about it. Hey, it's worth a try.

0 upvotes
Mark K
By Mark K (2 months ago)

I love my D800 which also has dust and oil spot issues..and local Nikon simply denies it

0 upvotes
RoAlmeida
By RoAlmeida (3 months ago)

People sentenced Olympus to death after their financial scandal, but their engineers keep designing and deplying new and reliable tech. Launching faulty products is way more compromising when you hide or deny what customers deserve. Shame on you Nikon.

2 upvotes
Anastigmat
By Anastigmat (2 months ago)

People who sell their Nikon full frame and replace it with an Olympus are about as numerous as chicken teeth. If Olympus actually has a full frame DSLR to sell, then it may benefit from the D600 and Nikon's problems.

10 upvotes
cfh25
By cfh25 (2 months ago)

* Cough * - cracked lcd bezels, disappearing eye-cups

0 upvotes
RichRMA
By RichRMA (3 months ago)

I wonder why they keep calling this a dust issue? It was oil droplets that came off the shutter mechanism, not dust. Dust is easy, you just brush the stuff off, if it sticks due to static, de-ionize the air around it. Oil is much worse, you have to use solvents to clean it.

Comment edited 19 seconds after posting
11 upvotes
Kevin Purcell
By Kevin Purcell (3 months ago)

Nothing new here in Nikon's attitude or approach.

I presume the thinking is:

As shutter dust problem for many cameras seems to go away after a given number of sutter activations.

So clean dusty camera.

Run camera for number of shutter activations and check for dust.

If shutter is not throwing dust return cleaned camera to user.

If shutter is still throwing dust give user a replacement camera.

Replacement camera is D600 if refurbs D600 are availible or new stock D610 if not.

The customers D600 is then sent to have shutter replaced with good shutter and becomes a refurb.

This will eventually exhaust the NOS/refurb D600 stock.

1 upvote
Marty4650
By Marty4650 (3 months ago)

Hey... this could drive up the price of used D600s on ebay.

People might buy them just to send them into Nikon, hoping to get a new D610 in return.

0 upvotes
Kevin Purcell
By Kevin Purcell (3 months ago)

Are Nikon warranties transferable? I don't think they are.

5 upvotes
stevo23
By stevo23 (3 months ago)

If NIkon had issued a service bulletin, every camera they sold would have come in for replacement with a D610. By keeping this to a "case by case" basis, they're preventing a complete economic disaster. They believe that not all the cameras are affected.

I don't know if this is right or wrong, but this is what's happening and I get it.

2 upvotes
tallguy600
By tallguy600 (3 months ago)

I didn't wait for Nikon to swab-out, I did it myself.
Sold all my Nikon stuff on eBay months ago and replaced with a Canon 6D and a couple nice lenses. 24-105L, 85 1.8 and Sigma 35 f/1.4
600EX flash...
No more Nikon.

11 upvotes
Just Ed
By Just Ed (3 months ago)

If it is true then good news for Nik D600 owners frustrated by the poor shutter design.

0 upvotes
Craig from Nevada
By Craig from Nevada (3 months ago)

Sounds like "no" in Nikonese.

2 upvotes
DotCom Editor
By DotCom Editor (3 months ago)

Doesn't the "D" in D600 stand for "Dust?"

6 upvotes
dpharbison
By dpharbison (3 months ago)

Got my D600 about a week after announcement in USA; i.e. Sep 2012...and struggled with the dirty sensor problem. Sent in for servicing following Nikon bulletin. Returned with essentially a brand new shutter system. I just call it my D600S. Problem solved at no expense. Folks need to move on, IMHO.

5 upvotes
GeorgeMJr
By GeorgeMJr (2 months ago)

Well I sent mine in for repair and they replaced the shutter mechanism, the memory card reader, and adjusted the WB. The lube spots have returned, so IMHO, there is still an issue.

0 upvotes
tallguy600
By tallguy600 (2 months ago)

Same here, bough new in Sept. 2012.
You're sure it was solved? They used the same shutter.
I had my shutter replaced and it did nothing.
I had bad spots on the first day of shooting, unreal.
Nikon put a new (same) shutter in but the spots came back so I sold the camera. I simply had enough and therefore will not touch any Nikon products ever again.

Comment edited 47 seconds after posting
0 upvotes
markprincess
By markprincess (3 months ago)

Big Deal! I sent in my D40 for repair to fix a faulty battery compartment door and Nikon sent me back a D4!

13 upvotes
bobbarber
By bobbarber (3 months ago)

I call B.S. If this is true, I'm ordering a parts D40 body on ebay today.

0 upvotes
AbrasiveReducer
By AbrasiveReducer (3 months ago)

Most excellent! I sent my Nikkorex Zoom and they didn't have parts so they gave me a black Nikon SP with f/1.1 lens and motor drive.

3 upvotes
Marty4650
By Marty4650 (3 months ago)

My neighbor knows a guy whose uncle had a defective Nikon 1 J1 camera. Well... long story short... he sent it into Nikon because he thought the video quality was under par and needed some sort of adjusting.

Instead of fixing his J1, they send him a brand new... yet unreleased.... Nikon D400 in return!

Kudos to Nikon for this. This is the kind of customer service that will get Nikon back on top!

Comment edited 56 seconds after posting
2 upvotes
Devendra
By Devendra (3 months ago)

they only gave you 10% of a D40!

3 upvotes
Shamael
By Shamael (2 months ago)

In matter of picture quality, D40 does better than D4, where D4 beats it is high ISO sensitivity. When I see D4 pictures, it reminds me my ancient D70 shots. If you get, by any malicious error from Nikon, a D4 sent back, sell it right away and buy a better camera for good IQ, unless you are a night stroler.

Comment edited 38 seconds after posting
0 upvotes
Willem Steenis
By Willem Steenis (3 months ago)

I had a d600 with lots of trouble, my sensor looked like the Exxon Valdez....
After quite a battle, Nikon offered me a very good solution. But it took some time and a lot of energy.... at the end, all good (as it should supposed to be with a professional company....). It doesn't surprise me at all that the cameras are replaced.

There is a serious issue with the structure of the shutter. Not everyone sees it, but try to make a photo of the air with f22 or higher... if no oil/dust visible, than you are lucky :-) I tell this because when I sold my D800 to a guy who owns a D600... he said he was not struck by an oil disaster.... But he only used the camera with a 50mm 1.4 lens, so f22 wasn't a common setting. After one shot @ F22 or so, he was a bit disappointed ;-) He could have filled his car with the amount of oil LOL.

And for the record, it is a beast of a camera and I loved the IQ. Never had such a great, fast and accurate camera.....

6 upvotes
Horshack
By Horshack (3 months ago)

This is an interesting turn of events that confirms Nikon does whatever is necessary to save Nikon money by avoiding servicing faulty cameras. Normally this means staying silent about problems because disclosing problems induces people to send their bodies in for servicing. But now that a rumor is spreading about D600's being replaced with D610's, Nikon's staying silent would cause the opposite reaction - people would start sending their bodies in for replacement. So suddenly Nikon changes their usual silent behavior and releases a timely statement containing a non-denial of a D600->D610 replacement policy...again with the same goal of discouraging people from sending their bodies in to get them properly serviced/replaced.

1 upvote
Nathan Cowlishaw
By Nathan Cowlishaw (3 months ago)

Can I just say, when I heard about the Nikon D600 being so notorious for dust it's what made me all the more happier and merrier switching to Micro Four Thirds in 2008! ;)

3 upvotes
Maji
By Maji (2 months ago)

Sounds like grapes are sour to me :)

1 upvote
Northgrove
By Northgrove (3 months ago)

Nikon, the company with about as much soul and customer connection as a rock.

4 upvotes
RichRMA
By RichRMA (3 months ago)

The question would be, "Is Nikon writing off and destroying these reclaimed D600's, using their parts for repair of others, or selling them into the 3rd world?"

0 upvotes
AbrasiveReducer
By AbrasiveReducer (3 months ago)

You can almost feel them twisting in the wind. In addition to the "it will cost too much" guy and the "admit nothing guy" there is now the "it's too late to revisit this now" guy. Ouch.

4 upvotes
curtisbrandt
By curtisbrandt (3 months ago)

I recently had a (completely D600 un-related) quite good Nikon service experience. Sent my D700 in to check along with a lens that quit focusing. The lens needed repair, which was performed apparently correctly. The camera received a check/clean (for which I've had to pay in the past) plus a replacement rubber grip (which wasn't even peeling bad enough that I remembered it), all for free. Seemed better than previous experiences.
Like many things, Nikon are probably not as good, nor as bad, as people say.

4 upvotes
StudioDru
By StudioDru (3 months ago)

We should just close these comment sections to just those people who actually own a D600 every time these oil sensor announcements roll around. I've had the D600 since release day and I've sent it in for cleaning once with no problems. Everyone here always seems so indignant, like someone owning a Toyota Camry and acting like a Honda Civic issue that a few users experienced makes Honda the worst company in the history of the universe. Buy it, don't buy it, but don't act like THIS is the reason you'll never own a Nikon if you don't even own one in the first place. For the record, I use both Nikon and Canon (and Olympus and Fuji) and each does well for what I need it for.

8 upvotes
RoAlmeida
By RoAlmeida (3 months ago)

Seems like you buy cameras from all vendors just as a ticket to all forums in here. Luckly I don't have a D600, but it was almost my first FF just a couple weeks before I bought my EM-5. You're wrong by claiming exclusive rights to post about the matter.

0 upvotes
StudioDru
By StudioDru (2 months ago)

I'm not saying I'm the only person qualified to speak on the matter, but what I'm saying is that people are just going on what they hear from a small amount of people on the internet and extrapolating it so that apparently 100% of D600s are affected with this oil issue. The EM-5 is a great camera BUT I just googled the banding issues for the camera and there are people seeing this issue. Does that mean Olympus is covering it up and 100% of EM-5s are pretty much useless and Olympus is a scammy company screwing over their customers? No. A small amount of people are unfortunately seeing this issue and only under certain conditions. Is everyone shooting with f/22 white skies for the D600? I agree you don't have to own a camera to comment about it, but you can't generalize an entire company from a batch of bad cameras. Every company has issues with their cameras.

3 upvotes
yabokkie
By yabokkie (3 months ago)

in Japan Nikon service is better than Canon (maybe only me). Nikon repair things that I didn't notice even the services are for free. so one could expect to receive similar treatment even Nikon don't give you a new D610 this time.

but Nikon seems lucky that Nikon users send their gears for service less often (for they know their gears less). only my impression.

1 upvote
AbrasiveReducer
By AbrasiveReducer (3 months ago)

They are so much more customer oriented in Japan, it's almost worth making a trip. I haven't found them to be cheaper but they are very accommodating.

1 upvote
Rich_Ram
By Rich_Ram (2 months ago)

Most posts seem to be from people with no firsthand knowledge; I have a question for those of you… what if people started posting bad & inaccurate reviews about your photography? Solely from hearing about it on the web? From people that you never met, worked with or for?
I don't feel that because we are anonymous, we have the right to screw with a company's reputation... my D600’s oil / dust issues surfaced in the 10th month & approx. 12,000 actuations. I took the Camera, lens & 6 year old flash unit to the LA service center.
Nikon replaced the shutter mechanism, adjusted focus on camera & lens, fixed my out of warranty flash (free); I dropped of the camera on Tues & they called me on Fri to tell me it was ready.
In an ideal world, I would have never needed to go for repairs; since I don’t live in one, I’m happy they honored the warranty & then some!
This is firsthand experience, an experience that does not substantiate all the internet stories!

0 upvotes
sfpeter
By sfpeter (3 months ago)

Sounds like the used market is going to have a lot of D600's for people who know how to clean their sensor.

1 upvote
steelhead3
By steelhead3 (3 months ago)

Lens Rental received a sony a7 with a scratch on the filter, sent it in and sony gave him a new one. Roger said it was 1st time dealing with camera companies that he got a new one

Comment edited 12 minutes after posting
0 upvotes
Hauer
By Hauer (3 months ago)

A typical Nikon response... Nikon, for heavens sake please review your marketing & PR practises! Communication to your past and present loyal customer base is dismal to say the least!

Comment edited 2 times, last edit 2 minutes after posting
7 upvotes
paulski66
By paulski66 (3 months ago)

I've had my d600 for over a year now and cleaned the sensor exactly once. Absolutely brilliant camera; I don't regret my decision to purchase it one iota.

Yes, I understand the some people have had issues, and Nikon should have addressed these in a more forthright manner. But I also think the whole thing has been somewhat overblown, and that there are many, many more happy d600 owners than unhappy ones...though as always the unhappy owners are the most vocal.

13 upvotes
jkoch2
By jkoch2 (3 months ago)

Until death shall thee not part, eh? Or might your eye now be roving towards a D610? Tempting, tempting.

Did you degrease the D600 after 50, 500, or 5,000 shots? How many taken since? Might you, semi-unaware, be lettiing the grime build up to qualify for a swap?

Only human, after all.

0 upvotes
RichRMA
By RichRMA (3 months ago)

Yes, people with flawed equipment do tend to be the most vocal. In other obvious news...

2 upvotes
Ben Ramsey
By Ben Ramsey (3 months ago)

Actually Rich, it seems those who don't own, and never have owned the equipment are the most vocal opponents.

5 upvotes
RoAlmeida
By RoAlmeida (2 months ago)

How often do you shoot @f22 with your D600?

1 upvote
ukkid
By ukkid (2 months ago)

Actually I have a D600 and shoot at F22 frequently, sensor has been cleaned once for dust and no further issues. I shoot between F16 and F22 frequently ,no issues.

1 upvote
KW Phua
By KW Phua (3 months ago)

Too many D610 sits on the shell. Need to clear stock.

1 upvote
Britzzzilla
By Britzzzilla (3 months ago)

What a really shitty reply. It detracts even further from my shaky confidence that Nikon will stand behind the product they sold - either Nikon made a mistake and they bite the bullet or they didn't and they tell me why/how their product is ok. I'm in PR and this technique is the last thing is recommend my clients to use. My guess is that bureaucratic defensive impulses have overtaken any common sense in Nikon. God help them.

6 upvotes
Jogger
By Jogger (3 months ago)

DPR is now sourcing Nikon Rumours as a news source?? .. the end is neigh!

5 upvotes
MustangJoe
By MustangJoe (3 months ago)

Mr. Ed! Is it really you?

3 upvotes
Just a Photographer
By Just a Photographer (3 months ago)

You have obviously never read Nikon Rumours.

Their track record is probably 9/10 right.

At least much better then the crappy Canon Rumors website which only receives info 1 day before announcement and after all information has already been leaked anyway.

5 upvotes
venancio
By venancio (3 months ago)

will this move win our hearts again? or maybe some hearts that had been hurt by a stiff upper lip disposition? is the shogun mentality thawing, that attitude that believes that being dismissive is a privilege of rank? okay, i'm doing almost a kelby, and doing it badly only because I had to unnecessarily clean sensors on a D600 and now even on a D7100. of course, an improved mirrorless Df10 would win me over, unless FUJI gets the drift first... I thought this statement was a memo I missed somewhere...

0 upvotes
3sgilbert
By 3sgilbert (3 months ago)

They can't admit it because it would basically be a recall at that point and cost them a lot...they aren't willing for that....personally I think they should at least have a generous trade in policy for d600 users to d610 only.....
Fyi.....Canon repaired 2 second hand 7d bodies for me one out of warranty no problems with a quick turn around in both cases....

0 upvotes
AbrasiveReducer
By AbrasiveReducer (3 months ago)

Doesn't matter if it's Canon, Fuji, Audi, Toyota. Johnson & Johnson. When all else fails, do the right thing. But after enough time has passed, there is no right thing.

2 upvotes
Resom
By Resom (3 months ago)

I don´t trust Nikon, but ... is Canon, Pentax, Olympus,xxx better? Has anyone experiences about that?

1 upvote
Everlast66
By Everlast66 (3 months ago)

Sony admitted the clicking sound issue with the NEX 5N and serviced cameras for free, even provided free mail address in the UK.

1 upvote
M Jesper
By M Jesper (3 months ago)

I assume 'xxx' means Fuji, because they're just that sexy.

10 upvotes
Everlast66
By Everlast66 (3 months ago)

Also I remember that when I bought my Pentax K5 there were rumours for an issue with stains on the sensor and Pentax acknowledged the issue and encouraged customers to send cameras for repair. However, my camera didn't have this problem and can not report on the experience.

3 upvotes
DDWD10
By DDWD10 (3 months ago)

Fuji replaced my orb-ridden X10 with a new one with no problems. It took them a while to cave though.

1 upvote
MayaTlab0
By MayaTlab0 (3 months ago)

Canon used to communicate just as badly as Nikon does at the moment, but for the last few years Canon's handling of such problems has been exemplary. For instance, as soon as reports of light leakages came up concerning the 5DIII, Canon stopped production until a solution was found and then took charge of all affected bodies. This is what Nikon should have done with the D600.

11 upvotes
DDWD10
By DDWD10 (3 months ago)

I think in general, the proliferation of digital media and websites like this has made it a LOT harder for manufacturers to ignore problems like this.

2 upvotes
toronto1818
By toronto1818 (3 months ago)

Early Olympus EM5s had bezel cracks on their LCDS. They fixed the problem free of charge and extended the period well past the warranty deadline. I had mine repaired and looked good as new. Also issued a notice with all affected serial numbers.

0 upvotes
InTheMist
By InTheMist (3 months ago)

Typical Nikon.

Deny, delay, obfuscate. Never, ever, admit to a problem.

Makes me wish I had gone Canon.

19 upvotes
Everlast66
By Everlast66 (3 months ago)

*cough* Pentax *cough*

9 upvotes
AshMills
By AshMills (3 months ago)

Come on children, lets take photos. Nikon could be doing something decent, and it still has to be turned into a fan-boy fish-slapping dance.

0 upvotes
Just a Photographer
By Just a Photographer (3 months ago)

Comming from Canon myself, I can assure you they are not any better in any way.

The grass always looks greener on the other side.

7 upvotes
Dr_Jon
By Dr_Jon (3 months ago)

Roger at LensRentals says (in the U.S.) Canon are clearly the best for Service, which he listed as a key reason for changing his personal camera to a Canon. I think he's in a position to know...

3 upvotes
InTheMist
By InTheMist (3 months ago)

@Just a Photographer

Even service? The world is ... in a handbasket.

0 upvotes
Just a Photographer
By Just a Photographer (3 months ago)

Even service @InTheMist.
CPS or NPS - there is really no difference both s*ck when you really need them.

This will probably different when you are a hotshot.
But the regular photographer that gets accredited to their professional service is pretty much left in the cold.

0 upvotes
ruicarv79
By ruicarv79 (3 months ago)

This is the kind of statement that made me quite Nikon.
Why not admit the problem? Every brand has its problems/mistakes. There is not a big issue with that. The issue here with Nikon is that they don't admit they have a problem.
They seem to prefer save the recall than save the customers.

2 upvotes
Earthlight
By Earthlight (3 months ago)

Wow. Well, kudos to Nikon for doing that. Should make for some really happy customers.

6 upvotes
Flying Snail
By Flying Snail (3 months ago)

Meh, they probably just replace the D600 plaque with a D610 one, so people stop complaining. Nobody can tell the difference anyway.

4 upvotes
Total comments: 118
12